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JOB TITLE: Security Officer

LOCATION: The Belfry Shopping Centre, Redhill

SHIFT PATTERN: 6 Week rolling roster working a minimum of 4 shifts per week, 48 hours per week

PAY RATE: £11.00 per hour

OVERVIEW OF JOB DESCRIPTION

ABM is looking for an experienced Security Officer to work in our Shopping Centre; you must have a good eye for detail and high standards of work.

You will be responsible for completing daily tasks and proactively looking to improve our services for the Client, All daily tasks are completed on a handheld PDA

You must have a good understanding of health and safety,

Excellent timekeeping and attendance is a must.

Face covering and social distancing practices apply across premises.

Main Duties & Responsibilities:

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being proactive at all times.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carry out duties to the highest standard.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively offering assistance wherever opportunities arise.
• To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedures.
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve.
• To record/log all non-conformances and emergencies with the appropriate control room operatives.
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company polices.
• Maintain vigilance and highlight/manage unauthorised access by banned individuals.
• Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
• Ensure radio procedures are adhered to at all times.
• Ensure all events/incidents are recorded in the SO notebook correctly and notebook policies are adhered to at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by line manager.

Person Specification:

TEAM:

• One team approach

ACCOUNTABILITY:

• Take ownership of all situations to ensure tasks are completed or escalated when necessary

CONFIDENCE:

• Aim high and achieve

HONESTY:

• In all things and respect to all people