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JOB TITLE: Security Officer

REPORTING TO: Shared Service Manager

LOCATION: Arena Shopping Park, Coventry, CV6 6LN

CONTRACT: Fulltime Permanent

HOURS: 42 hours per week

SHIFT PATTERN: Rotating shift pattern of 4 on 4 off, days and nights

PAY RATE: £11.00 per hour

ROLE OVERVIEW AND PURPOSE

This is a permanent contract. Door Supervisor licences required. Arena Shopping Park is an indoor and outdoor shopping centre housing over 30 retail shops and restaurants. We are looking to appoint a security officer to complete our team and help maintain a safe and secure shopping environment. The customer experience should be at the heart of everything you do.

Person Specification:

• SIA Door Supervisor licence essential
• Strong written and verbal communication skills
• Excellent time management
• Smart and well-groomed
• High level of attention to detail
• Ability to take ownership of all situations to ensure tasks are completed or escalated when necessary.
• Ability to remain calm under pressure
• Conflict management aware
• Telephone skills
• Familiar with patrolling and monitoring from a loss prevention aspect
• Confident in complying with Health & Safety and fire prevention procedures
• Ability to adapt to changing situations
• Proactive attitude

KEY RESPONSIBILITIES

• Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaising with site control room proactively reacting to incidents
• Ensuring any unsecure areas of the site are reported immediately
• Deal efficiently and effectively with all emergencies
• Monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the DOB book correctly
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager

What we offer:

• £11.00 per hour
• A shift pattern including days/nights/weekends on a 4 on 4 off rotation
• Company uniform
• 20 days annual leave
• Free on-site parking
• Opportunities to train and upskill