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Level 2 SOC Analyst
Solihull, West Midlands
Full Time
Package: Up to £50,000 + benefits.

We aim to create an inclusive workplace in which everyone can thrive:

• 
  We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
• We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
• We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
• We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report

As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.

Careers in IT Services:

IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.

The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.

The Role:

The Level 2 SOC Analyst provides real time threat analysis and monitoring by responding to alerts. They will lead on the detection, triage, handling, and in-depth analysis of security events on their nominated shift pattern.

Responsibilities:

• 
  The Level 2 Analyst will lead on their designated shift pattern and be responsible for all activities and investigations undertaken by themselves and the Level 1 analysts on that shift
• To ensure that all available tools and platforms are monitored, and all alerts acknowledged
• Be responsible for any investigations which are required following the receipt of an alert and ensure to actions taken on the back of this investigation are delivered, also to keep detailed and high-quality update comments in any tickets
• To assist the Security Operations Manager maintaining an up to date knowledge base
• To monitor multiple dashboards for threat and anomaly detection and react accordingly
• Perform attacker profiling, in-depth target asset analysis, analysis of Threat Vector, Attack Vector and Cyber Kill Chain
• Perform historical analysis for past reoccurrences for training and development of staff in the SOC
• Refer customer contextual information regarding identity and asset
• Leverage threat intelligence to assess attackers’ profile and risk, identifying key areas and technologies used by Serco
• Escalate or minimizes incident criticality
• Create Standard Operating Procedures for offense handling and Incident triage
• Handle Shift handovers and L3 support for incident investigation
• Provide detailed information and immediate containment recommendations to Incident Remediation

• Lead their shift in areas such as workload, staff training and building relationships with the supported regions globally which the SOC monitors

Requirements:

• Experience of a SOC (Security Operations Centre) environment
• Working knowledge of Security monitoring software, such as a SIEM tool, syslog, network detection and Azure Security Centre
• Incident Response
• Cyber Hunting techniques/experience
• Security Controls
• Network experience
• MS Applications (e.g. Excel, PowerPoint)
• SC clearance OR meet SC clearance requirements

What we offer:

• Flexible working considered
• Pension – 6%
• Childcare vouchers
• Bike4Work scheme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

We encourage you to apply even if you don’t match every single aspect of the job description. We’re looking for great people and are big on career development, so we’re open to reviewing all applications.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.