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Job Description

At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions and Investments, General Insurance and Wealth customers.

We support their needs (whatever they are) driven by a clear purpose to Help Britain recover, then prosper. And together we can make it possible...

We're looking to grow our 250+ strong Protection team who provide dedicated support to Customers & Independent Financial Advisors through the Life Insurance journey.

Benefits :

A competitive salary from £22’00 - £24’834 depending on experience.

Inclusive of your salary, we offer the option to take a flexible benefit which is 4% of your salary value.

You can use your flexible benefit on a wide range of options such as:

Buying extra holiday on top of you annual amount

Extending the private medical cover you'll receive to family members.

A Flex Card providing up to 15% discount with over 70 well known retailers.

Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

This pot you can take as cash or spend on a wide range of options such as:

Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.

Extending the private medical cover you'll receive to family members.

A Flex Card providing up to 15% discount with over 70 well known retailers.

Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

In addition, you'll also be eligible for an annual bonus opportunity.

What else will you get?

Various share schemes

A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.

Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

We also have a number of free health and well-being offerings as well as generous parental leave policies.

So be confident we'll invest in your future, as well as that of our customers.

Career development, flexible working and volunteering opportunities all make a difference towards work being enjoyable.

About the role...

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience

You'll learn to act with skill and diligence - treating customers sensitively and supporting them move forward with their futures.

You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences

You’ll have excellent telephony communication skills and be confident in your approach with our customers.

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

Someone who enjoys collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

Someone prepared to work hard with a passion for delivering excellent customer service (although financial services experience isn't essential).

Delivering outstanding customer service is at the centre of our success and 350 year history...and you could play a significant part in this. If you enjoy forming relationships with customers and colleagues and looking for genuine career opportunities then there's a role for you.

From Day 1 we’ll provide all the support needed and many of our colleagues also go on to gain an industry qualification.

You'll get a decent work/life balance! Training is initially full time for 8-10 weeks in our modern Edinburgh city centre office, leading to a hybrid role split between home (c60%) and the office (c40%).

Our full time working week is 35 hours per week and you would work 7 hours per day, Monday to Friday between 8am-6pm on a shift pattern.

As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

So, if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.