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So…. What is this role exactly?

This is an exciting opportunity for a scheduler to join an experienced team. You would be responsible for delivering a customer focused and proactive appointment service. You will be organised and able to respond quickly to the planning and management of our repair operatives’ daily schedules, working collaboratively with our asset operations and contact centre teams to ensure the effective and efficient delivery of a customer focused repairs and maintenance service.

We are a looking for highly motivated individual who is focused on getting the right outcome, first time for our customers. As a Scheduler, you will be responsible for the proactive planning and scheduling of resources, prioritising communication with customers and key stakeholders

What will my working week look like?

You will be homebased, living in Warrington, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses

What will I be responsible for doing?

As part of a small team of Schedulers, you will provide an exceptional resource planning services to our customers, providing them with prompt, professional and accurate information. You will also be handling inbound calls & emails and conducting outbound calls to ensure customers are kept informed about their repair or maintenance request. Ensuring that information is updated on the appropriate systems accurately and in a timely manner.

And what would make me stand out from the crowd?

To be a successful as Scheduler, here at YHG, although not essential, ideally you will have experience working within the social housing sector and if you have….

• Knowledge/experience of using Dynamic scheduling system FLS & Accuserv are preferred but training can be provided for the right person.
• Strong organisational skills and ability to prioritise a busy and reactive workload.
• Positive resilient and flexible approach
• Ability to demonstrate reliability, initiative, ability to work as part of a team and on your own.

Ideally you will be

• A collaborative colleague with the ability to create a positive environment, listening to customers and putting them first

• A collaborative colleague with the ability to create a positive environment, listening to customers and putting them first

This role is really suited to someone who strives for continual improvement and likes to get things right first time and produce excellent results for our customers, colleagues and the wider community. For more detail on the role, please review the attached role profile.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer between £25,000 - £26,000 per annum for a 40 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension and Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website - www.yourhousinggroup.co.uk/careers.

Closing Date: 24th August 2023

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG2