scheduler Dallas, TX
Job description
Local multi-specialty surgery center; we serve the greater Dallas Metroplex and surrounding communities. Each staff member is dedicated to providing high-quality, patient-centered focused care to EACH patient, EVERY Time. If you are someone that also believes in treating patients with uncompromised care and excellence, we'd love you to join our staff.
Ideal candidate will be focused on excellent customer service, have the ability to multi-task, the ability to show flexibility in assignments, maintain professional competencies and have the ability to work as part of an interdependent multidisciplinary team. Position requires -- no holidays, weekends, or call. Some later evenings required. Competitive salary and benefits for the right candidate.
This position is responsible for scheduling and admitting all patients at the center. This includes setting up charts, reviewing to confirm that all forms necessary are on the chart, collecting payments from the patients, and ability to explain the patient’s benefits if questioned. Maintenance of associated records. Responsible for totaling and documenting payments received for the day. Demonstrates the primary goal of efficiently providing surgical services that exceed customer expectations and improve clinical and financial operations. Can also include insurance verification or other scheduling duties as needed.
Responsibilities and Expectations
The following description of the job responsibilities and performance expectations are intended to reflect the major responsibilities of the job, but is not intended to describe the minor duties or other responsibilities as may be assigned from time to time. Reasonable accommodations may be made to perform the essential functions
Scheduling Responsibilities
Sets priorities and organizes work
Handles all front desk duties including greeting patients, going through the admission process, collecting payments, and answering questions as needed.
Will also be asked to help with verification of patient insurance benefits by contacting insurance companies and interpretation of managed care contracts. Determines precertification requirements and resolves any issues with physician offices.
Determines patient responsibility for cash payment based on reimbursement and account reviews. Accepts cash payments and is responsible for the security and accurate accounting of payments received.
Reviews financial records for correctness.
Conducts pre-admission patient interviews via the phone to obtain information, provide pre-op instructions, and quote patient charges. Assists patients with payment options.
Medical Records
Assist with medical record review and follows procedures to track and correct deficiencies.
Assists with patient record retrieval in preparation for procedures.
Assist with printing any additional forms needed by clinical staff.
Personal Development and Professionalism
Serves as a resource to other members of the health care team.
Attends in-services, conferences and meetings as required
Attends annual Safety and Competency education session
Maintains designated certifications such as CPR as offered by the center.
Act in accordance with the vision, mission, and business philosophy of the Center
Maintain patient, physician, and employee privacy and confidentiality per policy.
Follow the Center's professional conduct and dress code policy.
Communicate effectively and courteously with visitors, physicians and their office staffs, patients and employees.
Assists with other responsibilities of center as deemed necessary by management
Required Skills:
Qualifications
Ability to read, write, type, and perform calculations at a level generally acquired through completion of high school.
Knowledge of medical terminology.
Communication and interpersonal skills with a strong emphasis on telephone interviewing techniques.
Ability to work with stand alone or integrated health care computerized systems preferred. Familiarity with fundamental software packages (Word, Excel) preferred.
Good command of the English language, both verbal and written.
Working Conditions and Physical Requirements
Lifting up to 50 pounds.
Regularly required sitting. Walking, kneeling, stooping and bending are also required
