SBC Customer Services Coordinator - REQ8703 London, England
Job description
An exciting opportunity has arisen at London South Bank University (LSBU) for a service Co-ordinator for our Learning Resources Centres/Digital spine learning spaces working primarily at our FE College - South Bank Colleges. You’d be working across campuses at our Gateway College at Clapham Common, a satellite campus in Brixton, and at our brand new London South Bank Technical College in Nine Elms.
Exciting work you will do
The Learning Resources Coordinator will help shape the LRC/Digital spine services to meet the needs of users. They will be supervising and facilitating learning within the centres by providing guidance and support to students and staff in using digital platforms, technologies and physical library resources. They will support students and staff in the development of their learning skills (digital, study, research, information), as well as independent learning. They will also ensure a high quality customer experience is delivered from learning environments that are welcoming and accessible to all customers.
Reporting to the Head of Customer Services, this post offers an opportunity to work as part of a multi-professional team with colleagues across the Student Journey Directorate and the wider LSBU Group.
The skills and experience you will need to be successful
The post would suit someone with enthusiasm for working with young people in an education or community environment who has strong customer services, managerial, organisational and IT/digital skills.
DBS clearance will be required for this post.
Details about the role
Permanent role, Full-time 35 hours per week
Please note that the University is operating a hybrid working model which means a mix of working on site and from home – for this role a substantial proportion of the role will need to take place on site (80%)
To view the Job Description & Person Specification – go to the attachments at the top of the advert (Right click and select 'open in new tab' option)
Application process
To apply, please complete our online application form ensuring to address the essential selection criteria in the ‘Evidence for selection criteria’ section.
Interview and assessment process
It is expected that the interview and any assessment for this post will be held within a month of the application closing date
Please Note: The Job Reference # for this post is REQ8703
Employment Visa: Under the UK Governments PSB scheme this role meets the criteria to be sponsored by LSBU for a Skilled Worker Route (SWR) application.
Please be advised that currently LSBU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants.
Recruitment Process: The email account you use to apply will be used for recruitment communication. Please ensure that you use an email account that you regularly monitor.
