Sales Support Advisor London, England
Qantas Airways Limited
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
- A great opportunity to be part of a team who provide support, guidance and advice to Sales teams and our customers on all aspects of a customer’s journey with Qantas.
- Trouble shooting and liaising with key internal stakeholders to improve the overall customer experience and Qantas’ performance.
- Permanent full time London based opportunity. Hybrid role with a minimum of 3 days per week spent in the London office.
At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and we don’t settle for anything less than the best outcome. We take pride in having a high performing Global Sales and Distribution team around the world and this is a great opportunity to become part of our UKEMEA team.
As a Sales Support Adviser you will be part of our offshore based sales team where you will be responsible for supporting the Qantas Regional Leadership and local Sales teams by providing guidance, advice and technical support as required. You will utilise exceptional communication skills to provide advice on Qantas product, services, policies, and procedures and, also manage escalations from third party GSA’s, our Qantas Agency Connect Team (QAC) and problem-solve customer complaints.
You’ll have –
- Expertise in Customer Care/Service
- Demonstrated knowledge of agency sales and support processes
- 3+ years’ experience in a similar coordination role
- Impeccable written and verbal communication and time management skills
- Certificate IV in Travel and Tourism or similar (desirable)
- Statement in IATA Global Distribution Systems (GDS) Fares and Ticketing (desirable)
- Expertise in Amadeus workflows and process application (desirable)
- Knowledge of EU/UK261 and other relevant legislation (desirable)
- Experience in coordinating key activities with a vendor and internal stakeholders.
- Ability to analyse problem and instigate an action plan to obtain a desired outcome.
- Experience working in an agile team environment and in cross-functional agile teams.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We’ll support your well-being: Whether it’s learning to better support your own and others’ mental health, our interactive well-being app or your very own tailored nutrition plan.
- You’ll also be eligible for private medical insurance and a health cash plan.
- We love to travel: Enjoy heavily discounted air travel from the UK to Australia and within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
- Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Sunday, 17 of September 2023
Qantas Airways Limited
www.qantas.com.au
Mascot, Australia
Alan Joyce
$10+ billion (USD)
10000+ Employees
Company - Public
Airlines, Airports & Air Transportation
1920
