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Job description

We are a dynamic small Independent retailer shortlisted for the prestigious Sole to Sole Business Award 2022. We are a young vibrant company, a fun place to work with a passionate team and gorgeous products.

We sell an eclectic mix of handmade Sterling Silver & Semi-Precious pieces in addition to other Jewellery, Body Jewellery and other Boho items. We also offer in-store Ear-Piercing and Children’s Parties. We have enjoyed rapid expansion despite the impact of the pandemic. We pride ourselves in exceptional customer service and satisfaction, and hold an ambitious, growth orientated mindset.

The role of Sales Supervisor (Key-holder) is an exciting opportunity within our business. Reporting directly to Company Director, you will be customer facing and responsible for sales, customer service on the sales floor in addition to supervising Sales Associates at times plus Open & Close daily procedures. The role is physically based at our central Truro shop and on our roving Market Stall usually sited on Lemon Quay, Truro.

The right candidate will have a strong track record of retail, sales & customer service experience, excellent verbal & written communication skills, and have a can-do attitude. You will demonstrate initiative, consistent excellent attention to detail and be able to develop outstanding product knowledge. You will have experience in a Key-holding and/or Supervisory level role in a similar field. You will be able to multi-task and complete assigned tasks in a timely manner to a high standard. Time-keeping and reliability are vital, and the ability to work well within a small team, understanding your critical role within it and that of others. A reasonable working knowledge of Body Piercing jewellery or personal experience in this area would also be advantageous, however full & thorough training in all aspects of the role will be provided.

You will be contracted to work weekly on Saturday and usually 3 to 4 other weekdays (usually Wednesday) per month. This is an 8 hour/week Contract, additional shifts (Monday to Friday) will be scheduled during Peak times (Summer Season & Festive Period) and occasionally Sundays. This is permanent contract dependent on productivity and completion of a successful Probationary period.

We offer a range of training opportunities and pride ourselves in looking after our team. Employees receive a generous Staff Discount, Winter Clothing Allowance and subject to eligibility, End of Year Bonus.

Applicants must hold GCSE qualifications at Grade C/4 or equivalent in English and Maths.

Advantageous & Desirable - First Aid Certification, Post-16 Qualification (A-Levels/City & Guilds etc.), Photography Skills, Social Media Expertise, Ear-Piercing Qualification/Experience, Face-Painting/Glitter skills,

We will require a CV and covering letter letting us know why you would like to join our team. Salary is dependent on experience, we pay our Team above Living Wage.

Permanent Contract following successful 3 month Probation.

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Sanitisation, disinfection or cleaning procedures in place

Work Remotely

• No

Job Type: Part-time
Part-time hours: 8 per week

Salary: From £22,000.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
We have undertaken Covid Secure training and implemented appropriate procedures.

Experience:

• Supervisory: 1 year (preferred)
• customer service: 3 years (required)

Work Location: In person

Reference ID: Sales Supervisor May 2023