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Bremont are looking for someone to support and facilitate the administration process of Military and Special Projects sales.

About Bremont:

Bremont is an award winning British company, producing beautifully engineered chronometers at their headquarters in Henley on Thames. Bremont look to tell the amazing story of British watchmaking, and work with some of best British engineering companies. Both founders of Bremont are accomplished pilots a the organisation has manufactured watches for over 400 different military units around the world, they are also the exclusive luxury watch provider to the Ministry of Defence in the UK.

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

Key Responsibilities

• Process orders over the telephone, email and occasionally in person
• Generate invoices for payment
• Process telephone payments using SagePay system or PDQ machine, and emailing payment confirmations
• Answer email enquiries regarding first contact, watch information, order updates, product/technical queries
• Managing the Special Projects inbox
• Following up with leads after initial enquiry
• Generate confirmation email to clients following shipment with tracking information
• Follow up with client post-dispatch
• Assist with shipping queries once packages have been dispatched
• Update order forms regularly to keep data accurate
• Assisting the sales support team with order processing as required
• Assisting with watch collections and occasionally showing them around the building
• Prepare returns labels and complete exchanges
• Working closely with logistics team to help with daily order queries and dispatch requirements
• Assist with Military and Special Projects picking and dispatching of watches where necessary
• Helping out with events when required
• Preparing samples and display props for military events
• Assisting the finance team with payments relating to Military & Special Project orders
• Managing client expectations of when their watch is due to be complete
• Assist with keeping military displays relevant
• Helping keep sample watches organised and tracking any being sent out to clients or events

Working Environment

• 9am-5.30pm
• Monday-Friday (occasional weekend work may be required for events)
• Onsite
• Working both autonomously and in a team of 4
• Probation process 4 months
• Notice period – 1 month

Interview Process

Stage 1

Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role.

Stage 2

Interview with hiring manager and HR onsite.

Stage 3

Interview with hiring manager and senior manager onsite.

Strap fitting exercise

Scenario & competency based interview questions

Please tell us if you require a practice interview or adjustments at any stage of the interview process.

Requirements

Desirable

• Previous sales experience or experience involving production, manufacturing, planning, dispatching
• Experience wit an ERP system and CRM
  

The ideal candidate will possess most, if not all, of the following competencies:

• Strong attention to detail, and ability to input data accurately
• High standard of written English and grammar, and ability to communicate well both verbally and written
• Good mathematical skills
• Strong ability with Microsoft Excel and Word
• A hardworking and reliable attitude
• Able to work independently as well as part of a team
• Able to work to deadlines and targets, whilst also prioritising work load
• Self motivated and sets high standards
• Able to remain calm and focussed under pressure
• Willing to adapt and take on new challenges, and driven to continually improve
• Pro-active and self confident

We welcome applications from candidates who do not 100% meet the role requirements.

Benefits

• 20 days holiday entitlement from the off, increasing accordingly to length of service
• Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
• Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
• Unique retail discounts for many different brands, available both locally and online.
• Enhanced Maternity and Paternity leave.
• Wellbeing initiatives including counselling and 24/7 financial & legal advice.
• Strong support regarding time off for you partake in any commendable volunteer work.
• A day’s holiday for you to celebrate your birthday!
• We’re a sociable bunch and plan several social events throughout the year.
• Training programmes offered with a focus on career development within the company.
• A fantastic and enviable new facility in which to work, very near the town centre

Internally this role is referred to as Military & Special Projects Assistant and is based in Henley On Thames