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Our purpose is a clear one – we want to inspire people to live an active life. It isn’t about who can lift the heaviest weights, or who can run the fastest. It is about celebrating every win, no matter how small. Personal bests remain just that. Personal.

We know that being personal is what makes Virgin Active great, and our people live for delivering remarkable exercise experiences throughout our club. Each team member at Virgin Active contributes to those wins, from giving expert advice to welcoming service, top tier equipment to spotless gym floors.

The Central Sales team are a key part of this, and they make sure that our members get the best experience out of their membership. We are looking for a Central Sales Specialist to join them.

The Central Sales team are there for prospect members right at the beginning of their journey with us. Of course, they support them in buying memberships (and they do have targets to meet), but the team want to make sure that our members get the best possible exercise experience with us too. They spend time getting to know what the members goals are, and what they want to achieve with us. They spends time aligning those aims with the club, making sure that they can come to life.

The Central Sales Specialist provides outstanding customer service. They have an understanding of the member experience, and responsible for sharing that with prospective customers for all Virgin Active clubs across the UK. They inspire our potential members and play an active part in the business achieving monthly UK sales targets. Customer Sales Specialists have a varied workload, so have an agile mind, and always ready to think on their feet. Exceeding expectations at every opportunity is always the goal.

Virgin Active are the experts in delivering inspiring exercise experiences. This is because we are filled to the brim with diverse experience and diverse people. We believe that you can truly be yourself at Virgin Active, and love all of the things that make us unique. We actively encourage people from all backgrounds to apply.

About You

So what qualities does a Central Sales Specialist need to join Virgin Active?

• You have strong interpersonal abilities - it is vital that you have a genuine interest in wanting to help and inspire our new customers as well as the team.
• You have an excellent telephone manner and great written communication skills at all levels. You will get our new members excited and inspired for their new membership by understanding their goals and aspirations; what is it they’ve always wanted to achieve?
• You are a proactive learner, understanding and participating in Virgin Active facilities and classes so that you can credibly speak about membership from first-hand experience. You will be able to inspire members to achieve their goals using your thorough understanding of the caller and Virgin Active.
• You have an open attitude to learning, developing your skills and consistently look to improve your personal development utilising the support from your team and manager.
• You have strong written skills. You’ll need to be comfortable writing freely (we don’t like templates) and have excellent knowledge of grammar and spelling. You’ll also need an eye for detail and the ability to adapt your writing style accordingly.
• You have great time management skills and with a self-starter attitude.
• You have the ability to remain calm and think on your feet.
• You have excellent administration and organisation skills and proficient in using a computer, including proficiency in Word, Excel and Outlook.
• You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
• You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing

Our Perks

So, you know what the job is and what we would expect from you. Here are some of the perks we offer in return:

• Up to £6,000 commission a year for hitting targets, converting web leads and call quality. Just like everything else, our commission is achieved as a team.
• Access to The Peoples Pension, with our contributions at 3%
• 25 days holiday, excluding bank holidays.
• A complimentary Virgin Active membership for you and a friend. Exercise is more fun when you are with your mates! You can also get a free membership for your children too, taking advantage of our Club V (which can sometimes seem more fun than the gym floor. Ball pit for one please!)
• BUPA dental insurance, accessing dental experts whenever you need
• Vitality health insurance. Vitality offer a range of exclusive discounts too!
• Life Assurance at 4 times your annual salary, though this is one benefit we hope you won't need.
• A ton of discounts across the Virgin Group, from Virgin Media to Virgin Atlantic. We can't wait for the Virgin Galactic discount! *
• We know financial fitness is just as important as physical, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions
• Access to ePoints, offering loads of online discounts to retailers such as Amazon, ASOS and Gym Shark
• The opportunity to be a Mental Health First Aider, as well as meet one if you need. We are working with Mental Health First Aid England to get as many of our team trained to support positive Mental Health
• Work in Membership but want to learn how to be a Yoga pro? You can get discounts on our Academy courses, trained by our industry experts
• There are so many careers paths - varied opportunities for growth and advancement many of our people have carved out for themselves, owing to their hard work and ability to dream big!
• The opportunity to join one of our Inclusion streams, guiding the way to help Virgin Active become more inclusive, diverse and equitable
• The chance at attending our annual Star Awards event, celebrating our people who inspire all year round. It is a BIG event.