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Job description

Fast track your Career while working from the comfort and convenience of your home.

TSD Global is hiring now for Work From Home Call Center Representatives.

The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!

We also have a reimbursement campaign for certain qualifying purchases and/or costs incurred by internet service changes plus a monthly stipend incurred by internet services and other utilities

We offer:

• Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
• Two base hourly pay raises during first year of employment
• Weekly Pay
• Limited Full Time Opportunities Available
• Will start at 28 hours / week for Part Time
• Opportunities to get more hours and work Full time.
• 100% Paid Virtual Training. No on site Training needed!
• Advancement opportunities into virtual leadership, training, quality and workforce management roles
• No Cold Calling
• 401k Plan / 100% match
• Medical, Dental and Vision Insurance after only 90 days for Full Time
• Free Satellite Radio service perks
• Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify

Specific Job Responsibilities

• Contact existing customers on behalf of SiriusXM Satellite Radio.
• Upgrade or resubscribe their services utilizing state of the art technology and client relationship management systems
• Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
• Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
• Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
• Adhere to operational processes, PCI compliance, client standards, and program standards.

Requirements:

• Must be a West Virginia Resident
• Must complete a video interview. Link will be emailed if selected
• Private and secure workspace at home free from background noise or distractions
• Sales, Call Center, Upselling, Retail Sales or Customer Service Experience highly preferred
• Professional vocabulary
• Excellent communication skills both oral and written
• Assertive, quick thinking
• Excellent schedule adherence and attendance
• Prior work from home call center experience is a plus!
• Good computer skills

Technical Requirements:

• Must provide your own Computer
• Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
• Windows 10 Desktop or laptop current on all security updates
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Free space – 5 GB
• Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Remote

Application Question(s):

• You must complete a video interview for this position through SparkHire. Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link.
• Do you have a reliable equipment that you can use for this Work From Home Job? We require a PC or a laptop with AMD or INTEL Processor with Dual Core 2 GHz or better. Macbook, Chromebook and Snapdragon processors are not accepted. Please only answer YES or NO.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service/Sales: 1 year (Preferred)

Work Location: Remote