Client Success Assistant London, England
Job description
Company Description
Our client is on a mission to change the customer success landscape in a more positive and measurable way.
Their goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively.
This success is realised thanks to our clients portfolio of technology solutions including exit-intent overlays, browser notifications and dynamic engagement tools.
Job Description
Do you want to carve a career out in Client Success?
Our client are currently recruiting a number of Client Success Assistants to join our Client Success team. This is a perfect opportunity for someone starting their career in Client Success within a forward-thinking company.
Client Success is the heart of our clients operations. The team is paramount to ensuring their client’s campaigns are set up correctly, go live and ensure no hiccups happen along the way.
You’ll be given full training on how to successfully be a Client Success Assistant and work closely with their Client Success team to ensure client’s campaigns run like clockwork.
You’ll also take responsibility for ensuring our clients Client Success Managers and Senior Client Success Managers are updated accordingly on the performance of their clients campaigns, as well as dealing with any issues that come through on our clients support inbox.
Why you should consider working for our client
You’ll be provided full training on how to be a successful Client Success Assistant as well as receiving training on the affiliate landscape. You’ll have exposure to some of the best and well known household names such as Currys, EE, Lily’s kitchen, Kwik Fit, Ted Baker, Sephora, Sky, to name a few. You’ll also have the opportunity to learn from their experienced Client Success team.
They also promote a growth mindset mentality and encourage all their people to develop within their role. You’ll have the opportunity to be promoted throughout your careers should you wish and a typical career path for Client Success looks as below.
- Client Success Assistant
- Client Success Executive
- Client Success Manager
- Senior Client Success Manager
You can also have the opportunity to move into other teams and have seen many successful transfers from Client Success into the following teams
- Sales – This team is responsible for creating new business opportunities for our client
- Delivery – This team is responsible for ensuring all our their campaigns are set up, coded and go live.
- Technology – This team is responsible for building our clients product as well as building their clients campaigns.
The interview process
Our clients interview process will consist of 2 stages and you’ll get the opportunity to meet most of the team as well as their past interns.
- 1st Stage interview – Virtually meet with one of their Client Success Executive and one of their Client Success Managers
- 2nd / Final interview – in-person you’ll meet with both their UK Senior Client Success Managers.
Perks
Besides being part of a dynamic and exciting team, our client will also provide you with great work-life balance benefits to thank all of their employees for their hard work – these include:
- Hybrid working (typically 3 days in the office, 2 days remote working)
- Relaxed and Friendly Office atmosphere
- Regular company / team social activities
- Have a lie in on your birthday – or spend the afternoon celebrating – they give you half a day on them!
- They plant a tree for every client they put live (….they plant a lot of trees!)
- And much more!
