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Position Overview

The Telecommunicator Lead Specialist directs the activities of Telecommunicator Trainees and Telecommunicator Specialists utilizing a multiple channel trunked radio network system. This position also assists the supervisor in preparing technical reports and maintains Law Enforcement Agencies Data System (LEADS) records. The Telecommunicator Lead Specialist assists Telecommunicator Trainees and Specialists, local, county, state, and federal law enforcement agencies in the resolution of two-way radio and computer terminal operational problems including a sophisticated multi-channel trunked radio communications system. They also function as a Telecommunicator Specialist, answering and acting upon incoming telephone calls, i.e., emergency, non-emergency, 9-1-1, from the public and, under general guidelines, assigns Illinois State Police (ISP) officers to respond to calls for service. Excellent communication skills and an above-average ability to successfully work with all types of people is a must. The ability to work calmly under pressure is required. This position includes many employee benefits including health and dental insurance, paid vacation and sick days, and a pension plan. We welcome interested applicants who are up for a challenge and want to be an integral part of public safety.

Job Responsibilities

30% Performing as the lead worker, directs the activities of several Telecommunicator Trainees and Telecommunicator Specialists on a shift where the supervisor is normally absent.

• Assists supervisor in the preparation of reports, provides input into employee performance evaluations, and authorizes overtime assignments in accordance with contract protocols in the absence of the supervisor.
• Provides on-the-job training programs for new staff and recommends, monitors, and ensures compliance with operational policies and work procedures.
• Maintains and validates all station LEADS records and coordinates training of all station personnel on LEADS capabilities, procedures, regulations, and policies.
• Maintains LEADS manuals and incorporates updates periodically.
• Assists supervisor to ensure that all LEADS regulations and policies are followed and provides input regarding problems and ideas for improvement and changes to LEADS.

30% Performs ISP Telecommunicator Specialist duties and assists Telecommunicator Trainees and Telecommunicator Specialists in the operation of a sophisticated trunked multi-channel radio and data communications system.

• Coordinates communications within and amongst talk groups comprised of both inter- and intra-agency radio users of the trunked radio system.
• Monitors multiple radio talk groups as assigned and assists in determining priorities and validity of messages.
• Utilizes this system to assist Telecommunicator Trainees and Telecommunicator Specialists in entering pertinent information, i.e., codes, documents, statistics, data, radio logs, etc. into various computer formats utilizing operational and reference manuals.
• Inquiry formats include Computer Aided Dispatch (CAD), Traffic Information Planning Systems (TIPS), National Law Enforcement Telecommunications System (NLETS), National Crime Information Center (NCIC), Computerized Hot Files (CHF), Computerized Criminal History (CCH), Firearm Owner’s Identification (FOID), State Alcohol Licenses (SALOON), and ICase.

Job Responsibilities (continued)

15% Assists Telecommunicator Trainees and Telecommunicator Specialists, local, county, state, and federal law enforcement in the resolution of radio and on-line computer operation problems.

• Recognizes malfunctions of a computer terminal and works closely with wire services and state computer center (LEADS) to test and reprogram the terminal.

10% Serves as designated lead worker; assigns and reviews work, provides guidance and training to assigned staff; advises immediate supervisor regarding performance of staff.

10% Monitors live satellite Doppler Weather System via National Weather System EmNet weather computer system and gathers information from county and local police agencies for relay to the National Weather Service via the National Warning System (NAWAS) shared telephone hotline.

• Conducts weekly tests of NAWAS and EmNet hardware and emergency response functionality.
• May coordinate the radio communications of state, county, municipal, and federal law enforcement officers during natural disasters, prison breaks, and other multi-jurisdictional efforts.

5% Performs other duties as required or assigned.

Minimum Requirements

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school.
• Requires possession of a valid LEADS operator certificate.
• Requires successful completion of agency provided Telecommunicator Call Taker/Specialist training program and specialized training in the operation of a sophisticated, multi-channel trunked radio communications system.
• Requires one (1) year of experience as a Telecommunicator and LEADS/TIPS computer terminal operator.

Preferred Qualifications

• At least two (2) years of experience monitoring multiple radio talk groups simultaneously.
• At least two (2) years of experience with law enforcement computer systems (such as LEADS, CAD, NLETS, NCIC, FOID, CCH) and law enforcement terminology and concepts.
• At least two (2) years of experience operating a multiple-terminal console configuration.
• At least one (1) year of experience assisting with training Telecommunicator Trainees.
• At least one (1) year of experience arranging material for transmission and determining priority of messages, and patching and monitoring talk groups.
• At least one (1) year of experience recognizing malfunctions of equipment and coordinating several radio-computer functions simultaneously.

Conditions of Employment

• Requires the ability to pass an Illinois State Police background check and drug screening.
• Must be able to work assigned shifts, weekends, and holidays.
• Requires a clear speaking voice.