sales representative Barnsley, Yorkshire and the Humber, England
Job description
Esco GB Ltd is a leader in laboratory, medical, and pharmaceutical equipment solutions. Our innovative products are sold in over 100 countries, serving industries such as microbiology, pharmaceuticals, and research. Join our team and contribute to our mission of delivering exceptional equipment solutions worldwide.
Position Summary: We are seeking a highly organized and detail-oriented Pre-Sales Customer Service Executive, professional to support our office operations and contribute to our business objectives. As a Pre-Sales Customer Service Executive, you will engage in sales activities, prepare quotations, participate in tendering processes, source new customers, and ensure customer satisfaction. You will collaborate with various departments and stakeholders to drive success.
What We Offer:
- Competitive salary based on experience and qualifications.
- Flexi time for work-life balance.
- Healthcare coverage for you and your dependents.
- 33 days of holiday per year, including public holidays.
- Paid sick leave for well-being and recovery.
- 37.5-hour workweek for a healthy work-life integration.
- Company events to foster collaboration and celebrate achievements.
- Company pension scheme for a secure future.
Responsibilities:
- Achieve service sales targets and margins by actively engaging in sales activities.
- Prepare and follow up on quotations via email and phone to ensure timely response and customer satisfaction.
- Participate in tendering processes for service contracts, ensuring competitive and compelling proposals.
- Source, contact, and maintain relationships with new customers, expanding our customer base.
- Review and assess client terms and conditions to mitigate risks and protect Esco's interests.
- Coordinate with the factory to obtain delivery times and costing information when necessary.
- Collaborate with engineers to gather relevant information and drawings for customer requirements.
- Analyze customer specifications to determine service needs and propose appropriate solutions.
- Assist in creating customer sales presentations, highlighting the value of our services.
- Prioritize quotation requests and meet deadlines to enhance customer experience.
- Maintain and update the Reddot CRM system, ensuring timely follow-up for new and existing service contract renewals.
- Manage service items in the Navision accounting system, ensuring accurate and up-to-date records.
- Prepare sales forecasts and contribute to sales reporting and statistical assessments for management reports.
- Work closely with the marketing department to develop sales literature, signage, and tools for various events and sales initiatives.
- Collaborate with the marketing team to provide sales information and contacts for e-blast campaigns.
- Foster collaboration with Esco's Service team to promote service sales and leverage their expertise for new equipment sales.
- Maintain and update Esco's customer database, ensuring accurate and comprehensive records.
Requirements:
- Previous experience in customer service, inside sales, or related roles.
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using CRM systems and accounting software (experience with Reddot CRM and Navision is a plus).
- Strong analytical and problem-solving abilities.
- Proactive and self-motivated with a customer-centric mindset.
- Ability to work collaboratively in a team environment.
- Familiarity with the scientific or technical industry is advantageous.
Join our dynamic team at Esco GB Ltd and contribute to our success by providing outstanding customer service and supporting our sales initiatives. Apply now and become a key player in our pursuit of excellence.
To apply, please submit your resume highlighting your relevant experience and qualifications.
Job Type: Full-time
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Application question(s):
- Are you able to commute to the office in Barnsley daily?
Work Location: In person
Reference ID: Customer Service Inside Sales
