customer relations Remote
Job description
Looking for a rewarding remote career? Join our team at A-Max and be a part of a fast-growing company that values its employees.
https://www.a-maxairconditioning.com/
We are a Florida based HVAC company expanding rapidly nationwide through new franchise locations.
We are looking for highly motivated Customer Support and Sales Representatives that enjoy interacting with people. This is a permanent home office position. It mainly entails answering inbound calls, booking appointments, and providing support to our technicians that are en route.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Make inbound and outbound sales calls.
- Data entry (Enter and modify work orders)
- Set up appointments for new and repeat customers
- Dispatch technicians and provide support
- Follow-up on completed service calls to ensure the quality of work
- Review invoices.
- Other administrative tasks as needed.
Key Requirements:
- Minimum 1-2 years of customer support or sales experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Familiarity with CRM systems and practices
- Experience working in HVAC
- Bilingual (or native) English skills
- Own computer, headset and a stable internet connection (8GB RAM, 30Mbps)
If you're passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $36,000.00 - $50,000.00 per year
Benefits:
- Work from home
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
COVID-19 considerations:
Remote position.
Application Question(s):
- What's your level of English language (written and conversational)?
- If we choose to work with you when would you be ready to start?
- Please summarize your previous customer support experience? How long was it and in what industry?
- Do you have experience working in HVAC companies?
Work Location: Remote
