sales representative Norwich, England
Job description
Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.
Whilst going through an exciting period of growth, we still have that family company feel, where our employees are more like friends than colleagues. We provide a friendly and relaxing working environment across all departments and the successful candidate for any of our current vacancies will soon feel right at home.
As part of the Appello Group, we are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.
Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.
The Appello Group now consists of many brands, including, Appello and Careline365, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.
Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK
Position:
Customer Sales Executive
Location: Bowthorpe, Norwich - Hybrid may be considered once fully trained
Start Date: ASAP
Hours: Full-time - 37.5 Hours
Shift pattern: Mon - Sun , between the hours of 09:00-20:00, average 1 weekend shift every third week.
Salary: Starting rate at £20,319 plus generous monthly performance related bonuses.
Onboarding Bonus of up to £1000*
Regular performance incentives : Recent prizes include; PlayStation 5 Console, £200 Virgin Experience Voucher, Amazon Vouchers, Nintendo Switch, £200 Buy a Gift Voucher!
Perks :
- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- £50 Zatu voucher on your birthday after completing probation
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- terms and conditions apply
About the role:
We are looking for energetic and enthusiastic Customer Sales Executive to join our customer focused team. With a close-knit supportive culture, the right candidate will be driven by targets, incentives and team success.
On day to day basis, you will be taking inbound calls and email enquiries from service users and their families, carers etc who are interested in our alarms. This will include...
- Being a product expert and brand ambassador, signposting customers to their personalised sales solutions
- Meeting and exceeding personal and team targets by actively converting customer queries into orders.
- Assisting in existing customer engagement and service management
- Achieving the expected call quality
Requirements:
About the person:
To be a successful candidate for this role you must be able to demonstrate the following attributes, skills and experience:
- Able to provide a personalised sales experience
- Ability to self-manage and use own initiative to achieve targets.
- Experience in customer service, using different communication mediums: Teams, WhatsApp, email, telephone etc…
- Be self-motivated, able to act independently and as part of a team
- Be motivated by target achievement
- Be a strong communicator, confident in customer service and experience
- Have confidence in customer objection handling
- Have basic IT proficiency including Microsoft Suite
- Be commercially minded with an interest in business
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)
Other information:
This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
If you are interested in this role please click on the apply button!
C365INDH
