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Job description

• 15+ years of relevant P&L management, sales/sales management & business development in infrastructure or cloud technology.
• Demonstrated expertise in customer experience technologies.
• Established track record of building rapport with customer executives (e.g. CEO, COO, CIO, CTO, CMO), building close relationships, and closing large revenue accounts.
• Experience and success in negotiating complex deals with customers and partners. You've not only carried quotas, you've consistently exceeded them by doing the right thing for your customer.
• BA/BS degree required.

The AWS Applications Sales organization is seeking a new executive-level leader to continue pushing the boundaries and establish AWS as the market leader for Customer Experience. We’re looking for an accomplished Sales and GTM executive deeply familiar with Contact Center as a Service, to lead our Worldwide Customer Experience Sales and GTM business.

This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. The role will require working with the overall ecosystem across AWS service teams and partners to help secure lighthouse customers, drive top-line revenue for AWS services, and develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWS’s strategy for Customer Experience Worldwide.

Key job responsibilities

• Interacting at the CxO/VP level, to develop pipeline, secure lighthouse customers, drive top-line revenue, and explore strategic partnerships.
• Hiring, developing, and managing a high-performing team of sales and GTM experts.
• Working closely with the global Sales, Partner, Product Management and Professional Services teams to identify and prioritize areas of focus and opportunity, as well as drive adoption and market penetration within global markets.
• Building mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities.
• Incubating new AWS services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges.
• Working closely with product teams to help them evolve the products and address issues, concerns, and requests from the field.
• Analyzing and determining key customer insights from business drivers, market trends, customer feedback, and operating metrics.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Atlanta, GA, USA | Austin, TX, USA | Chicago, IL, USA | Dallas, TX, USA | Denver, CO, USA | Houston, TX, USA | Miami, FL, USA | Nashville, TN, USA | Seattle, WA, USA

• Experience in a heavily matrixed sales environment, including developing, implementing, managing, and executing cross-functional solutions-led go-to-market growth initiatives and sales motion.
• Proven track record of taking ownership and driving results. Ability to effectively lead a scaled sales organization, and work with a variety of organizations, management levels, cultures, and personalities.
• Deep understanding of cloud technologies, including public and hybrid cloud platforms; technical background in engineering, computer science, or MIS a plus.
• Recognized industry expertise in primary discipline(s) with proven public speaking and media prowess.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $224,400/year in our lowest geographic market up to $333,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.