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Job Summary

To support the Sales Directors to manage and develop both the Sales Team and the Sales function. Ensuring that KPI’s and targets are met, service standards and delivery are second to none and customer communications are at the forefront of the service delivery.

Accountabilities

• 
  To oversee the day to day running of the Sales office and the Reception area
• To ensure that the Sales Team are trained in and aligned with the processes as required and that where necessary process improvements are suggested and managed.
• To ensure that an excellent standard of customer service is maintained in all communications.
• To oversee the CRM Management process and ensure that data is available to drive sales and support the running of the department.
• To support the Sales Directors in sourcing and managing appropriate training to meet training needs across the team.
• To ensure that incoming communications are managed to exceed expectations.
• To Supervise and motivate the team – people management and task management.
• Coordinate the right person to the right job at the right time to meet project targets.
• Manage and monitor all staff timekeeping and absences including annual leave to ensure minimal disruption to work loads.
• Work with HR to manage welfare, conduct discussions, Return to Work interviews and disciplinary procedures as required.
• Monitor and review the performance of the team and highlight, drive, and escalate any necessary training and assistance for improvement.
• Manage work standards of team to the correct quality levels – feedback and manage as appropriate.
• Conduct business in an ethical and fair manner, protecting the Company’s best interests at all times.
• Attend training as required by the Company and take responsibility for own self-development.
• Carry out any duties commensurate with the role and as deemed suitable by the Company.
• Conduct regular meetings with the Directors to update them on status of jobs and projects and to update and resolve any issues.

Health & Safety

• 
  Ensure safe working practices are maintained and current legislation adhered to
• Comply with company health and safety policy and procedure
• Maintain good housekeeping standards and improve where necessary

Diversity & Inclusion

• 
  Ensure services are delivered in accordance with the company equality and diversity policy.

KEY RELATIONSHIPS (INTERNAL) KEY RELATIONSHIPS (EXTERNAL)

• Directors
• Heads of Department
• Sales Team
• Design Team

· Marketing Team · Customers

Person Specification

Requirement Essential Desirable

Qualifications · Leadership and Management qualification to level 5 or equivalent.

Experience and

Knowledge · Demonstrable experience of leading and managing a team in a fast-paced environment. · Relatable experience in a customer service and sales environment.

Skills,

Competencies

and Abilities · Excellent time management, planning and organisational skills · Excellent literacy and numeracy skills · Confident decision-making ability · Possess a flexible, supportive and approachable manner · Willingness and flexibility to adapt to new methods and tasks · Able to represent the Company positively, professionally and with credibility · Intermediate level of IT literacy · Good attention to detail · Ability to manage priorities under pressure

Personal

Attributes · Able to make things happen · Being proactive · Can effectively work and collaborate with others

Values · Strong customer focus · Be passionate and proud · Take responsibility and ownership · Deliver on commitments and accountabilities · Striving to be the best · Thinking and working smartly · Embrace inclusivity and diversity of others

Whilst every effort has been made to ensure this job description provides a comprehensive overview of the responsibilities of this role, all employees may be required to undertake other reasonable tasks as requested from time to time. Individual objectives will be agreed in addition to these responsibilities