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Job description

Lilley’s Cider are looking for a Sales Office Co-Ordinator to join our busy office-based sales team near Frome. You will be working as one of the team within the sales office with responsibility for the team's administrative requirements.

This role is a temporary role- May- Sept/Oct

Role Responsibility

As a Sales Office Co-Ordinator your day-to-day remit includes but are not limited to:

• Answering customer telephone enquiries
• Processing telephone and e-mail orders
• Processing card payments
• Process and produce picking lists and driver’s routes
• Collating data and keeping updated customer information in our CRM
• Dealing with customer queries efficiently and in a timely manner
• New customer accounts
• Liaising closely with the Accounts department and other Lilley’s Cider departments
• Assisting with website amendments and orders
• Keeping customers updated on progress of their orders throughout the process and being proactive in resolving any issues, escalating to manager as needed.
• Data input
• General office duties
• Sales research and working closing with the sales team on developing new business

The Ideal Candidate

Our employees have a can-do attitude, distinguished by computer and customer excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible, and driven ethos and will have accumulated the following experience and skills:

Essential Skills:

• You will need two years (Minimum) office experience in a similar role.
• You must be proficient in Microsoft Office.
• Demonstrate a high level of Customer service.
• You will need to be computer literate with accurate keyboard skills
• You will need to be assertive, articulate, have a good telephone manner and possess excellent verbal and written English skills.
• You must have excellent communication on all levels.
• Have a self-motivating and positive attitude.
• Be able to work to tight timeframes.
• Have experience working in a high-pressured environment.
• Have a good attention to detail.
• Use initiative to problem solve.

Desired Skills:

• Sage 200 experience
• Strong Administration Skills
• CRM experience
• Problem Solving skills.
• Sales experience
• Interest in Cider (not compulsory)
• Hospitality experience

What you can expect from us:

Lilley’s Cider is committed to creating a diverse working environment and encourages applications from all suitably qualified people,

• 40 Hours a week
• Excellent and competitive salary package - Depending on experience (Salary will be negotiable to the right candidate
• Working closely with a team of talented individuals with a great work ethic who also love to have fun!
• 28 days holiday (some bank holidays will be required) PRO-RATA
• Product discount
• A fantastic working culture
• The opportunity to develop, progress and work within an organisation which is rapidly growing.
• No weekends
• Great Working environment in the countryside.
• On-site parking.

Job Types: Full-time, Temporary contract

Salary: £22,880.00 per year

Schedule:

• Monday to Friday
• No weekends

Experience:

• Office: 1 year (preferred)

Work Location: In person

Reference ID: Sales Office Co-Ordinator