Job description
Eversys is a global leader in the production of high-end commercial espresso machines. Our factories are based in Switzerland. Please visit www.eversys.comfor more information about the company.
The UK business comprises a friendly team of dedicated individuals with a high commitment to customer service and ability to work with our market-leading team of field service technicians based throughout the UK and logistics/production operatives based in Crawley.
The successful candidate will be an enthusiastic team player with excellent interpersonal and communication skills. With a focus on customer service, they will be self-motivated, able to demonstrate an eye for detail and ability to work unsupervised. An aptitude and personality for multitasking and performing in time-critical situations are essential. High levels of IT literacy in Microsoft Applications and other database and/or CRM/accounting systems would be a distinct advantage.
Responsibilities and Duties
· Liaising between the sales and accounts teams to ensure that the correct customer information has been provided and is up to date.
· Process client orders accurately and promptly
· Ensure database functions are completed diligently and accurately
· Receive and process clients’ service requests by phone and online
· Ensure that the electronic booking system is up-to-date and accurate at all times
· Handle any customer problems or complaints in a professional and polite manner
· Develop and maintain effectively communication links and good working relationships with staff, clients and the manufacturing base in Switzerland
Qualifications and Skills
A degree level of education is preferred, but not essential; applicants with previous experience in a similar role and proven competency with working around computer databases will be given equal consideration to those with academic backgrounds during the selection process.
Job Type: Part Time, Permanent
Hours: Minimum 4 hours per day, 5 days per week (Monday to Friday 10am – 2pm)
Salary: £11,300 per annum.
Holidays: Statutory 20 days plus national holidays, rising to 25 days plus nationals
Training: Full training will be provided.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: £11,300.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Crawley: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales administration: 1 year (required)
- administration: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person