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Meeting & Events Sales Manager– Clayton Hotel Chiswick

We have a fantastic new vacancy for a Meetings & Events Sales Manager at the excellent Clayton Hotel Chiswick

This is an exciting time of expansion for Dalata Hotel Group PLC and there are excellent opportunities on the horizon in the UK and Ireland. With 13 hotels in the pipeline we will bring our total up to 57 beautiful hotels in the next few years with more to come. We are also delighted that the Group were named in the Top 10 Best Place To Work in hospitality with the Caterer 2019, took home the award of Irelands Best Company at the Irish Times Business Awards 2019, and won Best Talent Management Strategy 2020 with the HR Leadership & Management Awards. What better time to join our company and become part of our exciting future!

The company provides amazing staff benefits: -

• Access to Dalata Learning and Development programmes, including Apprenticeships programmes
• Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
• Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
• 25% discount off Food & Beverage when using our Company Hotels Facilities
• Up to 33 days holiday (Inclusive of Bank Holidays) based on lenght of service
• Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
• Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
• Complimentary use of the hotel gym
• Free employee meals on duty

Objective of the Role

Reporting directly to the Hotel Sales & Marketing Manager the role gives the Meeting & Events Sales Manager the opportunity to work with an experienced and dedicated team in a contemporary, chic and stylish hotel, with event space capable of hosting conferences for up to 330 delegates and Wedding for up to 250 guests.

In return we offer an excellent salary and benefits package with extensive career progression opportunities within the Dalata organisation. The role is primary 9.00am – 5.30pm with occasional evenings and weekends required.

Key Duties and Responsibilities

• To manage and coordinate all Weddings, Conference and Events in the hotel, from enquiry stage through to the handover to the operations team.
• To be the first point of contact for all Wedding, Conference and Event enquires via telephone, e-mail and walk-ins.
• To ensure that all enquires are responded to in a professionally and timely manner.
• To manage the Sales and Catering function in Opera, ensuring all events are entered correctly to produce a concise and accurate function sheet for each event.
• To manage the billing and invoicing for all Weddings and Events including final billing and any adjustments.
• To ensure the daily revenue within the C&B department is captured and charged.
• To host a weekly operations meeting where all aspects of forthcoming Weddings, Conference and Events are discussed in details with the relevant departments.
• To manage the hotels Weddings, Conference and Events diary to ensure smooth operation of events and to maximise revenue.
• To monitor all enquiries, ensuring the client has received all the information requested and maintain an effective follow up system to secure business.
• To conduct all pre-arrange and walk-in show-arounds for all Weddings, Conference and Events.
• To liaise with the Hotel Reservations Manager on all block bookings of bedrooms for Conference and Events.
• To liaise with the Banqueting Operations Manager and Head Chef to communicate any changes to upcoming events.
• To maintain and enhance relationships with existing bookers and to develop relationships with new customers.
• To liaise directly with suppliers to ensure all necessary equipment is ordered for all Weddings and Events.
• To organise and manage all external Wedding Fairs and internal Wedding Showcases.
• To maintain an effective filing system in the office.
• To carry out post event follow up and aftersales telephone calls.
• To complete daily, weekly, monthly and quarterly reports as per reporting schedule.
• To carry out proactive telesales calls when necessary to ensure budgeted revenue is delivered for the department.
• To manage the events team and department.
• To ensure revenue budget and forecast is met monthly.
• The above list is not exhaustive and can be changed to meet the demands of the business and ensure budgeted revenue is delivered.

Experience and Key Attributes

• The employee should be a positive, pro-active, outgoing and energetic individual with a “can do” attitude.
• They must have a proven track record in converting Wedding, Conference and Event enquires to conformed sales.
• A minimum of 2 years’ experience in a similar Wedding, Conference and Events or Sales role is required.
• An in-depth knowledge of Opera PMS and S&C is essential.
• The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
• We are looking for highly motivated person with good business acumen and an eye for an opportunity.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating over 4000 jobs and investing over €110m in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.