Inbound Call Agent Manchester, England
Job description
As a Call Handler, you will be working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients. We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service. With the role being to process life and travel insurance claims for the over 50's.
Insurance Advisor Role:
- Experience in delivering best in class customer service experience by phone in an Inbound Sales environment
- Full time role 37.5 hours per week
- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 90% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
- Proactively support your colleagues and collaborate to help achieve targets
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated to be able to take accountability of your own development and strive for the best version of you
- IT literate, able to take inbound calls whilst navigating multiple software.
Skills required for the Insurance Advisor
- Curiosity and independent thought
- Accuracy and attention to detail
- Influencing and persuading skills
- Ability to work to deadlines and under pressure
- Team working, building relationships across the organisation and externally
- Ability to self-manage deliverables
- Self-aware and honest in order to proactively develop skills and behaviours
Are you looking to progress and gain new skills in the call center environment?
Exciting growth plans for 2022 here at Intelling in our brand – new refurbished office, based in Manchester.
Intelling LTD, opened in 2012, Since then we have made many relationships with major clients, this has allowed growth into Belfast and South Africa. We have over 600 Employees, and we look to internal progress 75 percent of employees into Team Leaders and Managers.
Benefits:
- Free parking
- On-site parking
- Excellent development & learning opportunities
- Regular Incentives
- Refer a Friend incentives
- 6 weeks paid training
- Free company events
- Company pension
Hours: 37.5 hours per week, working on a shift rota basis.
The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.
Intelling LTD is an equal opportunities employer and welcome applications from all sections of the community, regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Referral programme
Schedule:
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- m23 9xd: reliably commute or plan to relocate before starting work (required)
Work Location: In person
