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Job description

We are looking for a Used Car Sales Executive to join our team at our Bumpers Farm, Chippenham.

• The salary is £15,000 basic plus commission
• Driving licence essential
• Company Car and Pension Scheme

We are looking for a highly motivated individual to be responsible for the sale of used vehicles through the Chippenham Motor Co LTD and to ensure the highest degree of customer service at all times.

Key Responsibilities

· To sell the maximum number of used vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the Company.

· Ensure sales opportunities are maximised for the full range of Company products and services including accessories, warranties, service and finance.

· Plan and organise own daily selling activities to create additional sales opportunities. Maintain regular contact with all existing customers to ensure that relationships are maintained for potential repeat business.

· Carry out accurate appraisals of all vehicles offered for part exchange and agree a price with the customer and Sales Manager.

· Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls. Introduce customers to Aftersales staff in order that they are aware of the facilities and procedures.

· Develop and maintain full product knowledge of all products, accessories, prices and key features of major competitors.

· Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.

· Works with colleagues and other teams across the Company to deliver high levels of customer service.

· Maintains the sales office environment and external displays to agreed standards.

· Plans and contributes to local marketing activities within the overall business plan.

Key Competencies:

· Communication

Communicates clearly and concisely, both orally and in writing, with customers, colleagues and suppliers of all levels. Actively listens to others views and requests. Obtains information and checks level of understanding through effective questioning techniques.

· Customer Focus

Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the Company. Able to translate this into actions in order to deliver high levels of customer satisfaction and manage customer expectations.

· Analytical Ability

Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions and issues, escalating where necessary.

· Effecting Control

Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.

· Relationship Building

Develops productive and cooperative relationships with customers and colleagues, through the use of rapport building techniques, empathy and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.

· Influencing and Negotiating

Able to influence others to accept or agree to their viewpoint or a proposed course of action through the use of convincing and reasonable arguments, supported by the effective use of the key features and unique selling points of relevant products and services. Negotiates fairly and effectively, supporting their position with well reasoned arguments. Develops an approach designed to achieve win-win situations for customers, colleagues and Company.

· Commercial Awareness

Develops and maintains a level of knowledge on the motor industry and the products and services that are offered through the Company appropriate to their role.

· Company Alignment

Aligned to the Company values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.

Start Date: ASAP

Job Types: Full-time, Permanent

Salary: £15,000.00-£45,000.00 per year

Benefits:

• Company car
• Company pension

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (preferred)

Licence/Certification:

• Driving License (required)

Work Location: In person