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1st Line Support Engineer

1st Line Support Engineer London, England

Forge Dynamic
Full Time London, England 26000 GBP ANNUAL Today
Job description

About us

We are professional, agile, supportive, and our goal is to We are a thriving MSP located in East London, where we specialise in providing IT support and services to small and medium-sized businesses. As we continue to expand, we remain dedicated to delivering personalised solutions that meet the unique needs of each client..

Our work environment includes:

  • Food provided
  • Work-from-home days
  • Growth opportunities

Responsibilities

  • First point of contact to all incoming emails and answer telephone calls.
  • Capture and log the end-user requirements/Incident
  • Process Service Request, following the agreed procedures.
  • Follow the escalations procedure when requiring second & third line support.

Requirements

  • A minimum of 18 months + experience as an first line engineer working within a MSP environment ideally
  • Working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
  • Working knowledge of Microsoft client operating systems and applications (Windows client, MS Office)
  • Knowledge of Ubiquity and SonicWALL firewalls would be beneficial
  • Working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange etc
  • Working knowledge supporting MAC OS
  • Attending customer sites as required
  • Maintaining customer documentation

Benefits:

  • Pension scheme
  • Weekly fruit and snacks available
  • Additional annual leave after 5 years’ service
  • 20 days + Bank holidays - annual leave
  • Birthday day off
  • Development plan
  • Hybrid role

Please note you will be required to working Monday – Friday shifts between 7:30 – 18:00

Job Type: Full-time

Salary: Up to £26,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Tips
  • Yearly bonus

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

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1st Line Support Engineer
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