sales engineer Remote
Job description
About this role
Kontak is a leading provider of advanced VoIP/telephony solutions in the veterinary industry. We are seeking a talented Sales Engineer with a technical background and expertise in VoIP/telephony to join our dynamic team. In this role, you will drive sales growth by providing technical expertise, demonstrating the value of Kontak's products, and supporting the sales team in meeting and exceeding revenue targets. A successful candidate will have hands-on experience in networking, building, testing, implementing, and supporting telecommunications systems.
Apply if you're excited to:
- Serve as the primary technical resource for the sales team, possessing in-depth knowledge of our VoIP/telephony solutions and what differentiates us from competitors
- Collaborate with the sales team to identify customer requirements and develop comprehensive technical proposals and solutions based on customer needs
- Conduct product demonstrations, presentations, and technical discussions to showcase Kontak's value and capabilities
- Provide complete life-cycle project management by establishing and leading project teams, plans, scope, schedule, cost, and communications
- Collaborate with internal teams to ensure seamless implementation and customization
- Create and maintain detailed technical documentation, including solution architectures, diagrams, and specifications. Ensure that documentation is accurate, up-to-date, and easily accessible for internal teams and customers
- Build strong relationships with customers, acting as a trusted advisor throughout the sales process – provide timely support, address concerns, and post-sales technical assistance to ensure customer satisfaction and promote long-term partnerships
- Continuously enhance product knowledge and share insights with the sales and product teams to contribute to developing new features and competitive strategies
- Lead the deployment of new modules, upgrades, and fixes - responsible for systems analysis, design, development, integration, enhancement, and deployment, as well as application support for end users
About You
- Minimum of 3-5 years of demonstrated experience as a Sales Engineer, preferably in the VoIP/telephony industry. Demonstrated success in technical sales and achieving sales targets
- Extensive knowledge of VoIP/telephony systems, protocols, and technologies, including SIP, RTP, PBX, and cloud-based solutions. Familiarity with IP networking, security, and unified communications
- Excellent verbal, written, and presentation skills, with the ability to explain complex technical concepts to technical and non-technical audiences
- Strong analytical and problem-solving abilities to identify customer pain points, propose effective solutions, and address technical challenges. Ability to adapt quickly to changing requirements and find creative solutions
- Proven track record of collaborating effectively with cross-functional teams to drive successful customer outcomes
- Customer-centric mindset with a passion for understanding needs and delivering outstanding service
- Ability to work independently, under pressure, meet deadlines and handle multiple projects simultaneously
Benefits & Perks
Kontak is a remote organization focused on a culture, infrastructure, and ecosystem that supports team members' participation in critical decisions and information sharing, regardless of location. Benefits and perks include:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 13 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Remote Pay Range
About Us
PetDesk, an industry leader in Veterinary client communication software, has helped over 3,700 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected. CLICK HERE to learn more about the company and why over 5 million users trust our app!
Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline.
As a culture, we value curiosity, vulnerability, joy, and fulfillment - which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers - ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk. We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce. The more inclusive we are, the better our work will be.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Notice at Collection to Applicants Residing in California
Depending on your location, the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application, you agree to our use and processing of your data as required.
