sales development representative London, England
Job description
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.
Overview:
We are looking for a remote Manager of Sales Development to run an SDR team including resource management, hiring, mentorship, and performance management. Engage with sales and marketing teams to develop program objectives and establish call programs. Drive call programs including: list sourcing, scripting, testing plans, tracking, reporting, and execution. Run execution tests by delivering outbound calls to engage prospects and customers to take action. Build spiff programs and other incentives to empower a team of SDRs. Build weekly/quarterly/monthly lead development goals and be able to report on success within each market to sales leadership. Become a guide on enablement and execution of sales enablement and prospecting tools. Perform routine audits on team activity and logged information. Partner with sales leadership on getting results from prospecting vision and strategy.
You will:
- Hire, coach, and manage a team of Sales Development Reps
- Track sales team metrics and report data to leadership on a regular basis
- Train other members of the SDR team to identify, contact, and create qualified opportunities
- Ensure SDR team members improve performance and abilities over time by providing coaching and feedback in recurring 1:1s
- Motivate team members through your coaching expertise and using incentives
- Regularly report on team/individual results
- Identify and make recommendations for improvement in the areas of process, efficiency and productivity
- Work closely with sales and other members of the leadership team to develop key accounts successfully into new customers
- Work in collaboration with the Field Marketing team to develop effective messaging for outbound communications to your team's assigned accounts
- Continue to improve and refine sales pitch and process to achieve optimum results
- Help create a fun environment where teams are motivated to succeed
You have:
- 5+ years of related experience
- 3+ years in the software sales space as an SDR Leader
- 2+ years of experience as an SDR/BDR
- Consistent track record of quota achievement as an individual contributor
- Proven track record of success as an SDR manager
- Experience managing and improving Sales Development KPIs
- Experience using Salesforce, Outreach, Sales Navigator and other tech stack tools
- Self-starter with proven success as a sales leader
Benefits:
- Health: Medical, Dental and EAP.
- Time away: 28 days holiday + up to 5 Care Days.
- Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
- Family: Paid Parental Leave, maternity support.
- Development: Native AI learning.
- Additional: Group life insurance, exclusive perks and discounts and more.
- #LI-Remote
Why you'll love working here:
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
