Sales & Customer Service Administrator Taunton, England
Job description
Created over 25 years ago in France, our company has since then become a leader in the baby industry and achieved significant growth worldwide thanks to our strong commitment to innovation.
Babymoov are growing rapidly and there are some very exciting and fun times ahead with new product launches. We are proud suppliers to retailers nationwide including Boots, John Lewis, Very, Jojo Maman Bebe, Mamas & Papas.
Offering an environment for their employees where you can truly make a difference, could you be our next Sales & Customer Service Administrator for the UK office?
Sales & Customer Service Administrator – Full-time Job – Permanent Contract
Hybrid Role, Office Based In Central Taunton
This is a varied role where no 2 days are the same as the role combines a mix of Customer Service, Order Entry and Sales Administration. You will be responsible for ensuring the satisfaction of our end consumers in the UK and Ireland, handling their queries as well as processing orders for direct-to-consumer orders.
You will answer incoming enquiries on Zendesk (CRM portal) generated from our website, emails and phone calls for product related queries which may include:
- Giving advice about the functioning of our products
- Advising on the best product choices to suit particular needs
- Answering any issues or faults relating to our products
- Tracking customer orders placed via our website in case of query
- Managing questions raised by our consumers shopping on Amazon
- Processing orders on Dynamics 365 and via our retailers portals
- Administration of returns
- Liaising with our warehouse for despatch of orders & returns
- Ad-hoc support to Marketing Manager on our brand website
- Mailing catalogues
Working closely with our Sales & Operations Coordinator you will also be required to cover trade orders for holiday periods
The successful applicant will ideally have:
- Excellent customer care skills (ideally with 1-2 years’ experience)
- Excellent administration skills
- Good interpersonal and communication skills
- Ability to manage personal workload, keep organised and meet deadlines
- Ability to work closely and flexibly with other team members
- Ability to follow clear instructions to carry out given tasks
- Demonstrate a high level of professionalism, integrity and commitment
- A full proficiency with MS Office programs. A knowledge of Zendesk or other CRM, and Dynamics useful (although full training given)
- A minimum of 5 GCSE's A - C including English and Maths
Some travel to our HQ in France maybe required for company events
Normal office working hours are 8:30-5:30pm, Monday to Friday, although some flexibility maybe possible as well as 2 days working from home, on Monday & Fridays following successful completion of training.
Total achievable salary £23,191 (meets National Living Wage + performance related bonus)
25 days paid holiday + bank holidays
Job Types: Full-time, Permanent
Salary: £21,675.00-£23,192.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Taunton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Taunton
