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Sales Customer Advisor

Job summary:

As a Sales Customer Advisor at Mercedes Benz in York, you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom to the point they pick up their new car!

If you are already in a Sales Assistant, Retail Advisor or Sales Executive job or have been in the past then we want to speak to you, this is a fantastic opportunity to join an industry leading business that is focussed on you and your development, offering you a supportive, flexible and fun environment in which you can thrive.

Key Responsibilities:

• 
  Delivering an outstanding level of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, in order to deliver the highest level of customer experience.
• Establishing strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
• Maintaining clear, accurate and branded communication with customers through all contact channels.
• Actively set out to achieve and exceed departmental objectives.
• Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
• Ensuring all Brand standards are always adhered to.

Qualifications:

• 
  Previous experience within a sales or customer service orientated environment. You might be working within a customer facing role or had experience speaking with customers and now want to take your experience to the next level or within a different industry.
• A can do attitude with a winning mentality, with the drive and determination to be the best.
• A customer centric approach, always striving to deliver service above customer expectations.
• Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
• A valid driving licence which is free from excessive penalties.

JCT600 has developed a fast track course that is designed to provide confidence and competence in delivering a seamless and personalised sales experience that is compliant and professional. We will ensure that throughout your career you have the opportunity to enhance your skills through continuous internal and external training programs including brand accreditation courses. This could include completing the Vehicle Sales NVQ level 2 and 3.

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• 
  Up to £35,000 OTE dependent upon experience.
• A life assurance plan and a company pension subject to T&C’s.
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

Our Ambition:

It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.