Sales Associate, Harrods

A. Lange & Söhne – Sales Associate, Harrods

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Sales Associate is to provide an excellent customer experience and attain desired results through creative and effective use of resources and retail and CRM tools. You will prepare monthly action plans to achieve sales targets to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

Key responsibilities:

• Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). Maximize profit whist controlling & minimizing costs.
• Organize private viewing with potential VIPs in your region.
• Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
• Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
• Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
• Ensure Service Excellency within the boutique at all time and with any boutique clients (accurate and genuine relationship building with customers).
• Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
• Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
• Full and complete assistance to shift colleagues during the sales ceremony.
• Active participation in Boutique trainings and role-plays to improve knowledge and client experience.

HOW DO WE KEEP YOU SMILING?

As a significant member of the A. Lange & Söhne community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Please only apply if you are fully eligible to work in the UK and available to work full time from August!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the UK Retail Manager and the Boutique Assistant Manager

3rd Stage – Interview with the Human Resources Manager