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Job description

Job Purpose

• To maximise sales and provide excellent customer service at all times. Assisting customers in the selection and purchase of products.
• Following all Company standards in relation to customer service and the customer clientelling program.
• Representing the Champion brand to the highest standards in all daily activities.

Key Result Areas

• To maximise every selling opportunity to achieve store and individual sales targets and KPI indicators.
• To identify customer needs and answer all product-related questions. Displaying excellent product knowledge and therefore able to respond to queries regarding price, location, features and benefits of merchandise.
• To follow Company procedures and processes to maintain security of stock, customer records and cash handling.
• To enhance and maintain brand standards of merchandise presentation and housekeeping.
• To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management.
• To attend and participate in all store meetings and training events as required, ensuring good communication is maintained.
• To foster a team working attitude and be open to constructive feedback.
• To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
• To undertake any other tasks as outlined by the store management, being flexible in approach to the business demands.

Competencies and Experience

• Successful history demonstrating experience of retail sales success
• Excellent communication skills, both written and verbal
• Demonstrable strong and effective sales skills
• Shows ‘hunger’ and ambition to achieve Company targets
• Successfully able to handle multiple demands and competing priorities
• Works effectively and efficiently
• Seeks opportunities to be proactive and pre-empt client needs
• Liaises frequently with customers to keep them fully informed
• Shows innovation and initiative in setting customer care standards

Personal Attributes

• Enthusiastic, self-confident and self-motivated
• Understanding and representation of brand attributes
• Demonstrates respect and politeness and regularly exceeds customers expectations
• Willingness to adapt to change and is driven to continuously improve
• Always presents a professional image

18 and over is recommended.

Must be available weekends + minimum 1 day during the weekday

Job Type: Part-time
Part-time hours: 8 per week

Salary: From £9.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• Wembley, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Work Location: In person