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Job description

Reports To: Line Manager

Job Purpose:

To deliver great customer service for a large department and provide advice and support to the Departmental Head.

Key Responsibilities

• Deliver great customer service to increase sales performance, profitability and customer satisfaction.
• Ensuring the customer receive the correct communication regarding products.
• Help customer deliveries ensuring goods are clearly labelled and that goods are received correctly 1st time, every time.
• To help, assist, offer good advice and service to all customers in the store to the best of your ability. If you cannot help it is your responsibility to make sure someone else attends to the customer.
• Deal with customer complaints, whether they service or merchandise. Our company policy means complaints are handled promptly, courteously and objectively. If you are unable to resolve the problem refer to Department Head or Store Manager immediately.
• Ensure the department is fully stocked and cleaned at all times.

Staff Uniform

• Your staff uniform is worn at all times and you must ensure that it is laundered regularly and you maintain the high standard of personal hygiene and grooming that is acceptable to the Company.

Health & Safety

• Ensure good, safe work practices and departmental risk assessments are demonstrated and fully adhered to.
• Report any accidents to your Manager.

Security

• Being alert and vigilant at all times.
• Ensure all stock is appropriately tagged and stored and that correct procedures are followed throughout any sales transaction.

Ad-hoc

• To carry out other duties as directed by the Department Head or Store Manager.

Job Types: Part-time, Permanent
Part-time hours: 9 per week

Salary: £8.00-£10.50 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Every weekend

Application question(s):

• Are you able to commit to working every Saturday and Sunday (4.5 hour shifts)?
• When could you start?
• Is the Aintree Store accessible for you to get too?

Work Location: In person

Application deadline: 29/05/2023
Expected start date: 10/06/2023