sales analyst Belfast, Northern Ireland
Job description
About us
Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold.
Our work environment includes:
- Modern office setting
- Casual work attire
- On-the-job training
- Safe work environment
- Company perks
We are looking for a Call Center Advisor to join our Sales team in Belfast. The successful candidate will be responsible for providing excellent customer service and support to our clients. This includes answering incoming calls, responding to customer inquiries, resolving customer issues, and providing accurate information about our products and services. The ideal candidate should have excellent communication skills, a friendly attitude, and the ability to work in a fast-paced environment.
Responsibilities:
- Provide customer service to customers via phone, email, or chat.
- Answer customer inquiries in a timely and professional manner.
- Resolve customer complaints and escalate issues to the appropriate personnel when necessary.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell products and services when appropriate.
- Follow up with customers to ensure their satisfaction with the resolution of their issue.
Role Criteria:
· Excellent telephone manner and strong communication skills.
· Customer service skills and experience.
· IT literate with the ability to confidently use a computer and move quickly between applications.
· Ability to deal with confidential/sensitive and sometimes distressing information.
· Ability to work under pressure to satisfy demand.
· Ability to prioritise workload.
· Active Team Player.
Start Date: ASAP- Monday-Friday
Job Type: Full-time
Salary: £24,702.00-£25,191.00 per year
Benefits:
- Additional leave
- Company events
- Employee mentoring programme
- Free or subsidised travel
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
