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Sales Advisor

• Fixed-Term, full-time contract until September 2023

• Earn up to £23,475 including commission

PGL Travel currently have an exciting opportunity for someone to join the PGL Consumer team as a Sales Advisor.

The Consumer department are responsible for all Consumer & Group bookings travelling to our UK & France activity centres. As a Sales Advisor, you will be responsible for maximising sales and delivering high levels of service at all times.

As a Sales Advisor, your key duties will include:

• Effectively manage sales leads from new and existing PGL clients
  

• Proactively contact and manage relationships with all customers who have enquired or previously travelled with PGL
  

• Maintain accurate records of each enquiry/booking using the computer-based systems
  

• Meet Key Performance Indicators to ensure that individual performance target is met
  

• Meet individual monthly and annual performance targets for bookings and revenue
  

• Contribute to departmental monthly and annual performance targets for revenue and bookings
  

• Use sales techniques effectively to overcome hurdles and objections in closing sales
  

• Work closely with reservation teams to ensure clear communication during enquiry and booking process, using CRM and Res systems (as appropriate) to accurately log customers’ needs

• Explore the sales opportunities within the consumer department in order to maximise bookings from both existing and potential customers
  

• Manage Bookings from point of sale to confirmation to ensure the highest possible conversion rate from enquiry to booking.
  

• Supply customers with all the information they require regarding their prospective trip in a timely manner
  

• Handle telephone calls and correspondence for consumer bookings
  

• Overcome and sales barriers and actively promote our products and cross sell where possible
  

• Maintain accurate records of each booking

What we want to see in you:

We are looking for a motivated individual who thrives in a sales environment and using their own initiative is happy to outbound call and generate new sales leads as well as upsell and promote our products to our potential customers. You will have:

• Confidence – must have the ability to listen to customers and proactively seek to meet their needs
  

• Strong personal organisation skills – ability and experience of effectively prioritising workloads and multi-tasking in a busy open-plan office environment

• Excellent oral and written communication skills, with a confident and polite telephone manner
  

• Computer literate with experience of Excel
  

• Keen attention to detail
  

• The ability to work unsupervised and as part of a team, adhering to strict deadlines
  

• Experience of dealing with customers via telephone and email

Prior experience in Sales and Customer Service is essential.

Hours

The role is full time 37.5 hrs per week, with options to work flexibly. Occasional visits to Centres are expected, with overnight stays and time off given in lieu.

The Package

A basic salary is enhanced by a commission and bonus scheme on achievement of team and individual targets. A company laptop will also be provided.

How to apply:

To apply, simply click ‘apply now’ and you will be taken to a short application form that will ask you some key questions. You will then be asked to attach a CV. Alternately, you may forward your CV together with a covering letter stating the position you are applying for to [email protected]

For an informal chat to find out more about the role, or to discuss your suitability, please contact Craig Fish on 01989 767795 or [email protected]

We would expect any current PGL employees interested in this role to inform their line manager of their intention to apply, where possible.

Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities.