Virtual Receptionist Remote
Job description
About Us
1st Formations is the UK's leading company formation agent. Founded in 2014, we have formed over 1 million companies and assisted many thousands of clients to grow their business with expert advice on limited companies, reporting requirements, and corporate governance.
As an authorised Companies House eFiling agent, we offer quick and simple online company formation, for customers from the UK and overseas.
Job Summary
We are looking for an experienced Contact Centre Agent (Virtual Receptionist) to answer calls for our Business Telephone service customers, and forward these calls or take accurate messages for the purposes of forwarding. This role would suit someone with experience of working on a busy telephone switchboard or in a virtual receptionist role, and who wants to maintain a stable career in such a role.
Responsibilities
- Answering up to 200 calls per day on switchboard in less than 5 rings, being able to put 1-3 calls on hold if necessary.
- Relaying accurate messages and using initiative to respond to any queries.
- Working in a high-pressure and fast-paced environment.
Required Experience
- Previous switchboard / virtual receptionist experience (at least 3years)
- Good IT skills with Microsoft applications (Word, Excel)
Skills required
- Excellent customer service skills
- Courteous and friendly manner
- Team player
- Flexible attitude
- Pro-active approach, with the ability to work autonomously
- Able to communicate on all levels including senior management
- Positive and upbeat attitude
- A high level of personal integrity
- A strong work ethic with a passion for exceeding expectations
- Show respect and appreciation to all
- Encourage and contribute towards a culture that supports everyone to be the best they can be
- Fast typing speed (50 WPM+)
Benefits
- 25 days holidays, plus 8 public/bank holidays
- Option to purchase up to 5 extra holiday days per year
- 14 weeks maternity leave pay, 2 weeks paternity leave pay
- Employee Assistance Programme with 24/7 mental health helpline and face-to-face counselling sessions
- Employee loyalty schemes including 2 days of additional holiday year and private medical insurance for you and your family after 3 years’ service
- Annual cost of living salary increase
- Pension contribution
Working hours:* 8.30am to 5pm or 9am to 5.30pm, Monday to Friday on a shift rota basis*
Salary: £21,500
Job Type: Full-time
Salary: £21,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Experience:
- Virtual Receptionist/Switchboard: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 04/09/2023
Reference ID: VR220623AS
