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Job description

We are seeking a talented and customer-oriented individual to join our team as a Sales Advisor on a part time basis. As a Sales Advisor, you will be responsible for managing the relationship between our company and its customers, ensuring customer satisfaction, retention, and loyalty.

Key Responsibilities:

• Build and maintain strong relationships with existing customers, ensuring they receive excellent customer service at all times.
• Manage customer accounts, resolving any issues, and identifying opportunities for growth.
• Provide customers with product information, pricing, and delivery information.
• Collaborate with internal teams to ensure customer needs are met.
• Conduct regular check-ins with customers to ensure their satisfaction and identify any areas for improvement.
• Monitor customer accounts, tracking customer behaviour and identifying any potential issues or risks.
• Generate reports on customer accounts and provide recommendations to senior management on how to improve customer experience and increase customer loyalty.
• Continuously improve the customer account management process, incorporating customer feedback and industry best practices.

Required Skills

• Strong customer service skills and the ability to build and maintain strong relationships with customers.
• Strong analytical and negotiation skills, with the ability to analyse customer data and identify trends.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Confident speaking to customers via phone and email
• Excellent communication skills, both written and verbal

If you are a customer-focused individual who is passionate about delivering exceptional customer service and building strong customer relationships, we encourage you to apply for this exciting opportunity.

Job Types: Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 20 per week

Salary: £10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Oswestry, SY10 8NH: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)

Work Location: In person