Sales Advisor Poole, England
Job description
Role Profile – Sales Advisor
Purpose
As one of amazing sales advisors, you are the first point of contact for incoming calls from customers looking to buy motor vehicle parts. With a good eye for detail, and great questioning skills, you will be matching car parts and advising customers with best options.
You will be responsible for case management and problem solving, always supporting the customer, and going the extra mile to ensure customer satisfaction.
Location – Poole Site BH12
Reporting to: Sales Team Leader
Duties & Responsibilities
- Play a key role in growing sales and driving profitability, selling vehicle parts, and working to achieve and exceed targets.
- Building strong relationships and delivering exceptional customer service.
- Adhering to ISO Standards.
- Receiving inbound and outbound calls from customers
- Respond to customer enquiries via email, online chat and eBay.
- Explain technical details simply and clearly to customers.
- Listing car components on Ebay.
- Generate quotations as requested.
- Dealing with Ebay messages.
- Process orders received and action payments.
- Answering Online enquiries.
- Raising invoices and issuing receipts
- Arranging collections and deliveries
Experience & Essential Qualities
- Exceptional customer service skills
- Excellent interpersonal and communication skills via all mediums
- Active listener
- Administration, numeracy, and IT skills, with meticulous attention to detail
- Highly competent in Excel
- Ability to effectively organise, prioritise workload, and to achieve internal and external deadlines.
- Technical knowledge of vehicle parts and accessories is highly desirable but not essential as full training will be given.
- Adaptable to continuous improvement in processes and system
Remuneration
Salary: £25,000pa
Working Hours: 37.5 per week on a rota basis.
Working Pattern: Overtime Saturday – every 3 weeks 9am-4pm. Sunday Hybrid from home every 10 weeks 10am -2pm.
Benefits: Discounted Petrol. Perkbox. Company Pension. Referral Programme. 28 Days holiday inclusive of bank holidays. Training and Career Development
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: CTLPSA03052023
