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Job description

£10.52 per hour
Permanent 32 hour contract on annualised hours

Join the team at Eden – the 8th Wonder of the World! Eden’s mission is to create a movement that builds relationships between people and the natural world.

Help us to ensure the security and safety of our world-renowned visitor destination 24 hours a day, 365 days a year.

Main duties include the locking and unlocking of all buildings across the site as required, security patrols, monitoring of all alarms systems site, responding to and providing support for emergencies. You will also play a key role in ensuring that the site is safe at all times for visitors and colleagues.

Outside of our opening hours as well as during them you will often be the first point contact for people before we open to our visitors each day so will need to acquire a wide knowledge of the business.

Our ideal candidate will need to be flexible, willing to work some unsociable hours and have excellent communication skills. With an increasing number of events this is a visitor facing role so we are looking for people who also have great customer service skills.

You will be committed to working as part of a team and keen to be involved Eden’s mission.

Benefits to working at the Eden Project include;

• Free entry to Eden and Heligan for family and friends
• 30 days holiday plus an extra day for your birthday (up to 35 days after 5 years service)
• Policy with Simply Health (optical, dental, EAP, physiotherapy) and access to UNUM for wellbeing support
• Financial wellbeing support – access to 121 sessions with an independent financial advisor
• Cycle to work scheme
• Training and development, including access to the Eden Talent Fund which encourages personal development
• Option to ‘purchase leave’, up to an extra 2 weeks a year
• Enhanced pension scheme (above auto-enrolment rates)
• Death in service policy (4 x annual salary)

The closing date for applications is Friday 11th August 2023

JOB DESCRIPTION
Job Title: Site Security Operative (Day Duty)
Job Family: Operations – Visitor Services Job Ref: F&E002

Role Purpose
To maintain a safe and secure site and effectively deliver a safe, consistent, world class experience across all areas of the site, enhancing and protecting the Eden ethos and educational experience. The role supports on site incident management both as an initial scene response and control room management to include, monitors, records and supports other on-site incident management.

Key Accountabilities
1. Responsible for site security, to include locking and unlocking gates and buildings and mobile patrols. To respond to all fire alarms and other significant incidents supporting Duty Managers or taking responsibility to manage these until a more senior staff member assumes responsibility. To respond and appropriately react to any disruptive or aggressive behaviour by staff/visitors and general criminal activities.
2. Responsible for the operation of the Security Gate. Monitoring the fire systems, CCTV, environmental systems and other alarms in the control room ensuring a high level of operational knowledge and competence in the use of these systems. Maintaining a daily log/occurrence book and administering tightly controlled procedures involving vehicle bookings, key allocation, access to fuels and contractor passes. Ensuring the control room is prepared at all times for use as a command post in the event of any serious incidents and to assist with the initial management of incidents, specifically setting up the command post.
3. Proactively monitoring Eden’s health and safety protocols, taking the necessary action to ensure that the site remains safe at all times, supporting and working with Health and Safety Officer and Duty Managers.
4. Safe and efficient escorting of emergency vehicles directly to incident locations.
5. Supporting Eden’s traffic management policy, assisting with visitor car parking as well monitoring staff and business parking to include the issuing of vehicle passes where restricted access applies.

6. Responsible for the safe and secure transit of cash from till points to the cash office.

7. Flexibility to action other reasonable requests as delegated by a senior manager to assist the wider team achieve a world class visitor experience

Demands of the Role
Education and Qualifications
The role holder is expected to have achieved a minimum level of education of GCSE (D-G) / Level 1 NVQ qualification and have reasonable literacy and numeracy skills with the ability to manage basic computer skills/use MS Office. The role holder will be SIA trained or willing to undertake this development. The role holder will also be required to hold a full UK driving license

Knowledge and Skills
The role holder should be experienced in working within a security role, including customer facing roles and using commercial fire alarm and similar monitoring systems. The role holder should also have experience or a comprehensive understanding of Health and Safety processes within a large organisation

Decision Making
Most decisions are routine in nature, drawing upon the role holder’s existing knowledge and skill. Unusually complex or serious situations which fall outside of existing procedures are referred to a senior member of staff to address.

Resourcefulness
The role holder will mainly follow established processes but will occasionally need to be adaptive and creative to ensure processes continue to support business efficiency.

People and Asset Management
The role holder is responsible for security and safety of the whole Eden site in the absence of managers and administering some asset control (e.g. vehicles and fuel) on behalf of managers within agreed protocols.

Communication and Visitor Experience
The job holder is required to engage, communicate and interact with colleagues, visitors and external stakeholders mindful they are company representatives. The job holder is required to communicate both verbally and in writing.

Operational Environment
This role involves working in both indoor and outside environments together with office based duties. The job holder will be required to work at weekends and unsociable hours, that include night shifts. The role regularly requires physical effort such as bending, lifting and other manual handling tasks, prolonged periods of standing and includes lone working. The role also requires regular driving of Eden’s vehicles.

Additional Features