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Job description

The RSPCA York Harrogate & District Branch:

Please note: Applications will only be accepted with a sufficient covering letter stating your reasons for applying and relevant experience to the role.

The RSPCA in York, Harrogate and District is a separately registered charity although we are supported by and work in partnership with the RSPCA National Society. We are primarily self-funding and the money we spend in York is raised in York and Harrogate and surrounding areas. The RSPCA has been helping animals and their owners in York since 1864.

The Retail Manager will be responsible for increasing income and managing controllable costs. Working hard to ensure their store is hitting their sales targets and maximising their potential. We’re looking for an individual who isn’t afraid to get stuck in, who can help us modernise our retail offering and deliver a consistent high-quality experience for our customers.

Salary: £11.90/ hr

Hours of Work: Part time, 30 hours per week 9-5 with half an hour unpaid lunch break. The post will involve working four days out of seven and will include weekend work.

Place of Work: You will have a permanent shop location in Goodramgate with the possibility of covering at any of the branch's shop locations.

• York Shop - 5b Goodramgate, York, YO1 7LJ
• Acomb Shop - 43 York Rd, Acomb, York YO24 4LN
• Selby Shop - 3 New Ln, Selby YO8 4QB

Duration of Post: Permanent, subject to a satisfactory 12 month probation period and achieving agreed income targets.

Reporting to: Branch Retail Manager

Retail Duties:

• To achieve agreed targets and profits by maximising sales and managing controllable costs
• To ensure that a high standard of service to customers is maintained at all times
• To plan and promote internal and external sales promotions as directed and to raise the profile of the RSPCA Branch within the local high street and community
• To ensure all available selling space is used effectively to optimise sales
• To maintain a high standard of presentation, both in windows areas and to the interior of the shop
• To achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises
• To actively encourage the public to donate saleable stock
• To manage (where applicable) and in conjunction with the Branch Retail Manager, a van collection service in order to provide stock to support the turnover of the shop
• To ensure there is a constant and adequate flow of stock from stockroom to the shop floor
• To ensure gift aid is being monitored and all customers are being asked to sign up to the gift aid scheme
• To comply with GDPR by keeping customers' personal details locked away and destroyed as necessary
• To ensure that stock densities are maximised on the shop floor, at all times
• To select & price stock in accordance with the local market forces
• To rotate stock on a regular basis so that no items of stock remain on the shop floor for longer than necessary
• To manage waste effectively through organising waste collections and tip runs ensuring high standards of health and safety in the shop at all times
• To actively recruit and train volunteers enabling them to perform their tasks efficiently and effectively
• To provide training and support for paid staff enabling them to perform their jobs efficiently and effectively
• To organise weekly staff/volunteer rotas to ensure that all elements of the shop run effectively
• To ensure that all staff/volunteers comply with Branch policies
• Complete annual appraisals including the setting of targets for shop staff within the agreed timescales
• To effectively communicate with staff and volunteers to ensure they are fully aware of the Branch vision and values and positively promote the work of the Branch
• To ensure all relevant administration is completed promptly and in line with Branch policies
• To ensure all financial, cash handling and security procedures are adhered to as per Branch policies reporting discrepancies to the Branch Retail Manager
• To hold the shop keys where necessary ensuring that the shop is secure whenever it is left unattended
• To notify the Branch Retail Manager in the event of suspected theft or dishonesty by any member of staff or volunteer
• Ensure trading hours are strictly adhered and set according to the local market
• Ensure that appropriate HR policies and procedures are adhered to in compliance with the relevant employment legislation and branch employment policies and procedures seeking guidance from the Branch Retail Manager
• Build and develop positive internal and external relationships to ensure maximum income for the charity
• Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)
• Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation
• To attend management meetings and training courses as requested
• To carry out such other reasonable tasks as directed by the Branch Retail Manager.

Donation/Stock Duties:

• Manage the Retail Driver and ensure the efficient pick-up and delivery of all donated and sold stock between the shops
• Recruit and train a team of volunteers to support the stock donation activity of the branch, including volunteer drivers and stock sorters.
• Ensure stock is distributed between the shops in a manner that maximises the best return. Encourage and manage the rotation of stock between the retail units
• Organise successful methods of attracting stock, including advertising on social media
• Organise and promote seasonal donation campaigns to attract stock at key times.

Volunteering Duties:

• To identify volunteering opportunities and recruit new retail volunteers, as required.
• Support and motivate existing volunteers to assist with retail activities across our shops. Providing any necessary support and training.
• Ensure regular and effective communication takes place with volunteers
• Keeping clear records of volunteers personal information and any training which they have undertaken.

General Duties:

• To promote a positive image of the Branch by maintaining a high level of customer services at all times.
• Ensure compliance with RSPCA standards & policies, relevant legislation and best practice, in all aspects of the role.
• Foster the highest standards of performance, discipline, honesty and integrity from the branch retail team of staff & volunteers.
• Contribute to the development of appropriate policies and procedures for retail.
• Work with the branch fundraiser to promote fundraising opportunities in store.
• Work with the animal home to promote animal adoption opportunities in stores.
• To carry out any other duties, as required, commensurate with the level of the post.

Job Types: Part-time, Permanent
Part-time hours: 30 per week

Salary: £11.90 per hour

Schedule:

• 8 hour shift

Experience:

• Retail Management: 1 year (preferred)

Work Location: In person

Application deadline: 07/07/2023
Expected start date: 14/08/2023