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Job description

South Coast Medical Group is an award-winning NHS Primary Care Network, comprising five GP surgery locations in the Bournemouth general area and serving over 35,000 patients in total.

Crescent Providence Surgery, our founding Practice, has been rated Outstanding by CQC.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people, providing a great place to work for our staff.

· We employ over 25 General Practitioners, with key areas of clinical excellence and a compassionate manner in order to provide the highest quality of holistic care for all patients.

· We work in partnership with a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits).

· We have a dedicated administrative team who support the provision of a highly effective patient recall system for chronic disease management.

· We have a designated Workflow team responsible for the receipt, circulation and management of all clinical correspondence, liaising between all disciplines of staff to provide support to our clinicians.

· We enjoy the support of a full Business, HR and IT support function, led by a centralised senior leadership team with a wealth of expertise.

Our vision is: Be the best provider in healthcare, education and training for our local communities.

We have a new role at SCMG for a Rota Administrator to support the Clinical Rota Coordinator. This role is 20-25 hours per week, Monday to Friday. Salary of £11.00 per hour.

Interviews to be held week commencing 5th June 2023.

Job Responsibilities:

· Preparing clinical rotas 3 months in advance

· Processing ad-hoc tasks/queries relating to rota management and clinical sessions

· Managing holiday requests for GPs/Nurses/Physios/ANP etc via BrightHR and updating rota spreadsheets accordingly

· Data entry for rota software including BrightHR and SystmOne

· Sourcing locum cover to cover clinical shortages – communicating and organization or templates and logistics

· Checking locum documentation is valid for new locums and updating documentation for existing locums

· Maintaining locum packs for each GP Surgery

· Collecting data for the appointment waiting times

· Organising and planning GP Trainee/Student sessions and inductions of new staff members

· Completing extra tasks from Rota coordinator/Operations manager if required

Confidentiality:

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post holder will assist in promoting and maintaining their own and others’ health, safety and

security as defined in the Surgery Health & Safety Policy, to include:

· Using personal security systems within the workplace according to Surgery guidelines.

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

· Making effective use of training to update knowledge and skills.

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

· Reporting potential risks identified.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognises the importance of people’s rights, interpreting them in a way

that is consistent with Surgery procedures and policies, Surgery Values and current legislation.

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the Surgery, and will:

· Alert other team members to issues of quality and risk.

· Assess own performance and take accountability for own actions, either directly or under supervision.

· Contribute to the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the team’s performance.

· Work effectively with individuals in other agencies to meet patients’ needs.

· Effectively manage own time, workload and resources.

Communication:

The post holder should recognise the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members.

· Communicate effectively with patients and carers.

· Recognise people’s needs for alternative methods of communication and respond

accordingly.

Contribution to the Implementation of Services:

The post holder will:

· Apply Surgery policies, standards and protocols.

· Discuss with other members of the team how the policies, standards and guidelines will affect own work.

· Participate in audit where appropriate.

Position may include other duties as determined by SCMG.

At SCMG we believe that our staff are our most valuable asset and we strive to attract, support, and develop our brilliant team with a range of staff benefits and a welcoming community spirit.

Benefits include:

• Parking available at each site
• NHS Pension
• A commitment to training and developing our staff
• Up to 25 days annual leave
• BH Live Centres Corporate discount
• Access to Health Service Discounts online, where hundreds of well-known brands offer various discounts to NHS employees.

Job Type: Part-time
Part-time hours: 20-25 per week

Salary: £11.00 per hour

Benefits:

• Company events
• Employee discount
• On-site parking
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Application deadline: 31/05/2023