Risk Operations, Global Payments London
Job description
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. The Global Payments team is building a platform to provide cross-border payment solutions for all ByteDance's products and services, such as TikTok, Helo, Games, Education, etc. Responsibilities: Implement operational risk policy and procedures in line with regulatory and market changes Perform analytics to evaluate the legitimacy of transactional logs Identify, review, analyze, and manage payment risks in business units and provide meaningful insights into Fraud Strategy for rule adjustment Implement strategies to prevent, eliminate and mitigate payment risks Work with a business unit to understand business, concerns, future plans and offer support to mitigate risk Represent Risk Ops in initiating and tracking the delivery of projects to enable improvements in all reporting and monitoring metrics Perform investigation and present evidence on chargeback case, submit and monitor chargeback representment, and review and analyze trends in chargeback cases received Perform investigation on potential fraud cases and observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other risks Discover new fraud trends by analyzing accounts and transaction patterns Review all alerts from external sources and ensure that appropriate actions are taken to mitigate fraud, generate suspicious activity reports, and risk management reports for stakeholders Resolve internal escalated customer complaints independently and ensure all complaints are responded timely Systematically interpret user problems and identifies solutions and work closely with different levels of stakeholders from different departments on escalations Proactively find out the opportunities in company products/process/policy by complaints root cause analysis, which co-work with related supporting teams to improve customer experience Qualifications Understand the international payment industry, with more than 5 years of experience in payment risk control and e-commerce/live broadcast platforms Perform investigation on potential fraud cases, present evidence on chargeback cases Data analysis capability is preferred Strong communication skills and certain project experience TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
