Revenues Officer Morpeth, England
Job description
The Council:
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Role and Essential Requirements:
The Revenues Team is part of the Council’s Finance Directorate administering the Council Tax billing, collection and recovery function for approximately 159,000 properties with an annual value of around £247m.
The role will involve all aspects of council tax administration. This will include processing changes of address, applying discounts and exemptions, processing refunds, monitoring enforcement stages and negotiating payment arrangements. You will need to be able to learn and understand the relevant legislation applicable to council tax. You will also be expected to deal with phone calls from a wide range of customers, providing excellent advice and customer service.
We are looking for dedicated individuals who can demonstrate excellent communication skills, work as part of a team, is able to organise and prioritise workloads, can work under pressure to deadlines with conflicting demands and deal confidently with a full range of requests responding in a mature and courteous manner in sometimes difficult situations. You must have a good general level of education demonstrating numeracy and literacy.
This is an exciting opportunity in an ever-changing revenues environment where you will continue to learn and develop your skills and experience, with opportunities for career progression.
We are offering:
· 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service).
· Access to the Local Government Pension Scheme.
· A wide range of staff benefits including a competitive annual leave provision.
· Flexible working arrangements.
· Current working arrangements involve a Hybrid approach (working from both home and within the office based at County Hall, Morpeth).
To view a copy of the Job Description and Personal Specification please see the supporting documents attached.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know.
Job Types: Full-time, Permanent
Salary: £24,496.00-£26,845.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Morpeth
Application deadline: 05/04/2023
Reference ID: 241893
