Revenue Officer Keynsham, England
Job description
Hours: 37 Per Week
Contract Type: Permanent
Service Area: Revenue Services
Department: Council Tax Team
Are you someone who is comfortable using digital and IT, looking for a fresh challenge? Can you combine attention to detail with excellent customer service?
Then a role with our Revenues team may just be right for you. We are looking to recruit 2 Revenue Officers on a full time basis.
We are a highly successful unitary Local Authority, responsible for delivering a wide range of vital public services, from highways management to complex social support. Within a professional Finance Service, the Revenues Team is responsible for the billing and collection of Council Tax, Non-Domestic Rates and Business Improvement District Levy and we work proactively to support the changing needs of the organisation to ensure the best possible experience for all customers.
You will be a reliable and conscientious person, with a good work ethic and a keen attention to detail. You will ideally have some experience of working in a team and providing an excellent service to others. You will be patient and diplomatic, with an ability to negotiate on all levels to gain the best possible solution for both Customer and Service, with an ability to use initiative to solve both expected and unexpected problems as well having the ability to use IT systems to interpret and input data and information accurately.
You'll relish a new challenge and find opportunities to make a difference whilst being comfortable working flexibly and communicating by telephone and digital channels. This post offers the chance to develop your key skills and opportunities to contribute to improving our performance and ample scope to develop as a member of the service.
The role
This key role, working as a member of the Council Tax team, will give you the chance to make a real contribution to improving the collection of revenue. Directly responsible to the Team Leader, you will work in a team to develop the service and provide information to finance colleagues and others.
We know you keep a close eye on the specifics, so you'll want to read through our job description and person specification to learn more about what's involved and the skills we're looking for.
Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.
Why B&NES Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:
- A competitive salary package
- A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES
Interested to find out more?
If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Jon Ingleson @[email protected]
To apply
Please use the online application facility.
For further information on applying please see “Application Form Help” page on the Jobs website.
Bath & North East Somerset Council has one overriding purpose – to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.
Please explain in your application how you could incorporate these values into the role you are applying for.
As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Interview Date: TBC
Safeguarding Statement:
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.
