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We are seeking a Revenue Demand Analyst to join our team and work from our Head Office based in London Bridge (hybrid working).

The role will be to provide insight driven, high quality analysis to improve business performance and to help support decision making. There will be an emphasis on working closely with the Commercial team to provide market intelligence and expert analytic reviews to steer and support marketing, pricing and retail decisions.

There is the potential for this role to be done via flexible working and this can be discussed on an individual basis at interview.

Main Responsibilities

You will have a number of main responsibilities within this role that will include, but not be limited to:

• Gaining detailed knowledge of relevant business activities driving demand/revenue change as well as endogenous/exogenous demand drivers to continually develop clear, concise, and relevant financial and management reporting.
• Managing and providing support to Managers and Directors to ensure modelled revenue/demand uplifts driven by budgeted activities and projects are realistic and projects are delivered as planned.
• Ensuring that the drivers of change in Southeastern’s market share (as a carrier or as a retailer) are understood, controllable where possible and in line with expectation.

• Building good working relationships with Directors, Managers and Colleagues to share with them management information and analysis based on insight and enquiry.
• Ensuring Southeastern’s interests are given due weight by representing us as appropriate on industry-wide project working groups.
• Maintaining and enhancing Southeastern’s reputation with external stakeholders by providing timely data and analytic expertise as appropriate whilst remaining at the same time sensitive to considerations of commercial confidentiality.
• Acting as a business change agent by proactively identifying and implementing process improvements within the team and across the business.
• Providing expert support and user administration for Tableau/DWH users across Southeastern.
• Contributing towards the modelling, influencing, challenging, justifying and reporting of the Annual Business Plan as well as quarterly rolling forecasts for passenger income and demand.
• Ensuring financial records are complete and accurate and reflect underlying business activities and objectives.

To be considered for this role, you will need to be able to showcase the below in your application:

• Experience of working with/designing spreadsheets to undertake complex analyses
• Tableau and/or PowerBI experience
• Good geographic knowledge of Kent (desirable)
• Excellent numeracy and literacy skills
• Excellent analytical skills
• Experience within a similar Analyst role
• Ability to translate complex data into usable and presentable information
• A keen eye for detail
• Ability to work using your own initiative or as part of a team

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here.

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.