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• Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
• Assist with ensuring all rates are loaded and inventory maintenance is correct.
• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
• Communicate strategies and procedures to other departments as required.
• Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
• Must be knowledgeable of all rates, room types, and hotel product.
• Participate in weekly revenue management meetings.
• Prepare Revenue Management Report information for all related meetings.
• Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
• Act as the Director of Revenue in their absence.
• Assist in preparing short and long term forecasts.
• Provide administrative support for the Revenue Management Team.
• Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.
• Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team
• Analyze local events and activities and project the effect of opportunities they create.
• Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.
• Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Ensure accuracy from the daily Flash Report.
• Be knowledgeable of all special rates and promotions.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

YEARLY SALARY $60,000 - $70,000