Retail Store Manager (38 hours) - Trafford Centre Manchester, England
Job description
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!MAJOR ACCOUNTABILITIES:
Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Understanding customer expectations and training your team to always reach or exceed their expectations
Guides and provides training to all team members in relation to products, NB technologies and seasonal products
Assists in co-ordinating rota and scheduling
Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
Supports the recruitment, induction, training, and development of the store team
Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
Dealing with enquiries and an escalation route for customer complaints
Understanding and supporting store operations, policies and procedures via the retail game changer
Adhere to company’s policies and procedures
Perform other duties that as required from the business or Store Manager
REQUIREMENTS FOR SUCCESS:
Team Player
Proven experience in a supervisory position
Ability to lead and coach a team
Knowledge of retail KPIs
Previous experience in retail desirable
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
