Retail & Front of House Assistant Ironbridge, England
Job description
Reports to: Front of House & Retail Team Leaders
Contract Type: Seasonal contract to 1 October 2023
Salary: NMW / NLW
Location: Any of our 10 Museum sites around Ironbridge, a UNESCO World Heritage Site
Function:
To assist in maximising the Museum’s income from shop and ticket sales whilst maintaining the Museum’s good name and reputation for excellence.
Duties and Responsibilities:
- To continually ensure the highest level of service is given to all visitors and customers to our sites
- To sell tickets to visitors, operate a till and adhere to the Museum’s cashing up procedures
- To assist and encourage visitors to purchase retail goods
- To encourage visitors to Gift Aid all applicable ticket sales
- Know and understand product ranges
- To unload stock and display items in the shop, which may include lifting and bending
- Supply accurate and relevant information to visitors
- To be familiar with the history of the Museum’s sites
- To maintain cleanliness and tidiness within the Front of House and shop area at all times
- To answer the telephone and take messages where appropriate
- To comply with the Museum’s Health and Safety Policy and bring to the attention of the Front of House Manager any issues relating to the health and safety of either employees or visitors
- Adhere to and advise colleagues and customers on Covid-19 safety compliance as necessary
- To carry out required duties as part of the site fire plan and assist in training new members of staff
- To wear a uniform in line with the Museum’s Customer Service Charter and dress policy
- Any other duties commensurate with the post as requested.
Person Specification:
Essential:
- Experience of working in a customer service environment
- Enjoys meeting a wide range of people
- Committed to delivering excellent customer service
- Excellent communication skills
- Ability to work as part of a team
- Full driving licence and access to own vehicle.
Desirable:
- Previous experience in ticket and shop sales.
Staff benefits include:
- Paid annual leave up to 33 days (includes public holidays), pro-rata for part-time staff
- Auto enrolment to the Nest Pension Scheme for eligible staff
- Optional health cash plan through Paycare
- Free on-site parking
Participation in a Staff Membership Scheme which includes:
- Free unlimited daytime standard entry to all museums for staff member plus one accompanying adult and up to four children
- 20% discount on catering spend, including the Furnace Kitchen
- 20% discount on retail spend
- 20% discount on retail spend in Victorian exhibits at Blists Hill
- 4 free standard day-time admission passes for use by friends and family accompanying staff member
- Discount on special event tickets.
The Ironbridge Gorge Museum Trust are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Type: Part-time
Salary: Up to £10.42 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
