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Job description

We are looking for a forward thinking, customer focused individual who wants to play a key role in delivering truly exceptional customer service alongside brilliant colleagues in a stunning location. We are looking for positive, helpful and kind individuals who enjoy what they do, and are passionate about making our visitors shopping experience memorable.

Working at Waddesdon:

Benefits

• 50% Discount in Food2Go Catering, 20% in the Manor Restaurant & 25% off in Retail (20% wine). 20% off food and drink at the Five Arrows Hotel.
• Wellbeing support and a focus on staff engagement.
• Free entry and discount at National Trust Properties.
• Matched company pension scheme up to 10% of salary
• Beautiful location working within the charity and heritage sector
• Free parking
• Training & Development Plans – 2 of our current Management team have developed from Retail/ Catering Assistants to Retail Manager and Assistant Retail Manager during their time at Waddesdon.

The Retail Assistant understands their role as an ambassador for Waddesdon and displays pride in our products, services and delivery of exceptional customer service. As part of the team, you will effortlessly help our visitors through their shopping experience by maintaining the highest level of product knowledge and customer service.

Key responsibilities:-

Customer Service

• Greet visitors and make them feel welcome by proactively engaging and interacting with them for a seamless positive shopping experience.
• Offer assistance and respond to visitor queries about products and purchases by ensuring your product and stock knowledge is kept up to date.
• Provide recommendations according to the visitors’ needs.
• Deliver a true and honest visitor experience by treating guests as you yourself would like to be treated.

Daily Operation

• You will follow all the necessary processes to keep the shop running smoothly.
• Efficiently operate all POS systems enabling you to support visitors with sales, exchanges and returns in accordance with Accounts and PCI compliance standards,
• Support the management team with stock control, stock management and loss prevention.
• You will ensure the shop floor and till areas are well presented at all times
• Help merchandise stock in line with our brand guidance and KPIs
• Ensure all deliveries are checked and stored correctly, and all shelves are fully stocked.
• Ensure all items are priced correctly
• Identify any stock going out of date and ensure stock is rotated accordingly.
• Enthusiastically host daily product tastings in rotation with other staff.
• All staff are expected to observe The Rothschild Foundations policy and practices for the protection and improvement of the environment, and to ensure the security of equipment and buildings.

Relationships

• Be kind to colleagues and visitors creating an efficient, flexible, and happy working environment, fostering individual commitment, enthusiasm and confidence.

Personal

• You are expected to be punctual, dressed appropriately and adhere to the standards of appearance.
• You are also expected to attend all training sessions and have read all necessary policy documents, viz Health & Safety, Fire, Hygiene, etc. A knowledge of Waddesdon Manor, the Grounds, and the Five Arrows Hotel is expected, and all company policy as laid out in the Manual.

This list is not exhaustive and additional duties may be required by the management team.

In our organisation we are looking to increase the diversity of our workforce and welcome applicants from diverse backgrounds to apply for this role.
Skills and Experience

• Passionate about people and customer service, with a customer focused mind-set
• Personable and empathetic approach, with competent communication skills
• Genuine passion and enthusiasm for retail at Wadddesdon Manor
• You hold yourself to a high standard and look for opportunities to improve things for yourself.
• You care about making people feel welcome and looked after
• You have an eye for detail and understand that the little things make all the difference.
• You are passionate about retail and proud of the brand you represent.
• Ability to holistically increase sales by engaging with customers
• Understand how working as part of a team is the most effective way of succeeding and developing within this role

Desirable

• Interest and/or knowledge in wine
• WSET qualification

Terms & Conditions:

Contract Type: Seasonal Flexible

Salary: £9.50 per hour for over 18 year old; £8.50 per hour for 17+ year olds; £6.50 per hour for 16 year old

Hours: Main Season (March to October) opening times of 10am to 5pm
Winter Season (Nov to Jan) 12pm to 7pm to accommodate light displays

We are looking for people to join the team on Friday, Saturday and Sunday (also includes Bank Holidays). You will work the same day/s each week for a minimum of 4 hours per shift. Extra hours may be available as holiday cover, and the occasional shift outside of the normal rota, as required by the business. Hours may vary and cannot be guaranteed. Your pay will reflect the hours you work. Hours of work to suit the needs of the business (exclusive of breaks).

Annual Leave: your statutory annual leave entitlement is 28 days (20 days plus 8 public holidays) or 5.6 weeks. This will be pro-rat’ed based on actual hours you work. If you work a public holiday, you will be paid double your hourly rate, but your statutory annual leave entitlement will reduce accordingly (i.e. you are being paid double on that date, so therefore not entitled to holiday pay or TOIL far that date).

Application Process

In order to be considered for this role, please submit your CV along with a covering letter explaining how your experience and skills match those outlined above

Closing date for application: midnight 5 March 2023

Proposed interview date: 10 or 11 March 2023

Job Types: Part-time, Temporary contract
Contract length: 10 months
Part-time hours: 4.5-24 per week

Salary: Up to £9.50 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Wellness programme

Schedule:

• Day shift

Work Location: One location

Application deadline: 05/03/2023
Expected start date: 24/03/2023