Retail Assistant Edinburgh, Scotland
Job description
National Museums Scotland is one of the leading museum groups in Europe, with one of the largest and most diverse collections in the world. Millions of local and international visitors enjoy our museums each year, and our shops, operated by National Museums Scotland Enterprises Ltd, play a very important role in the visitor experience and sustainability of the Museums.
We are seeking bright, enthusiastic people with a strong work ethic to be part of our Retail team and contribute to the generation of vital income to support the Museum.
Putting the customer at the heart of everything that you do, as the face of our business across multiple sites within the National Museum of Scotland & National War Museum at Edinburgh Castle. We operate across a number of sites, this requires exceptional customer service: greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers’ needs and will have the opportunity to learn all about our products to ensure you can be as helpful as possible.
The retail operation is spread across multiple retail outlets, 7 days a week so a flexible and pro-active approach is necessary.
Skills and Experience
- To greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilizing your product knowledge to help our customers find the best products in-store and multi-channel sales.
- Efficient and attentive service at the tills – processing sales, orders and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- Completing transfers to other NMSE retail sites.
- For filling online orders and supporting the pick and pack process.
- Supporting Product Development stockroom tasking: this includes packing of orders, deliveries and transfer.
- General housekeeping and tidying of the shop floor, stockroom and back of house areas.
- Keeping up to date with company activity, exhibitions and promotions.
- Supporting floor moves, sale set ups and launches.
- To abide by all NMSE policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
- Previous experience of working in Retail.
Job Types: Part-time, Permanent
Part-time hours: 8-26 per week
Salary: £10.90 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Experience:
- Retail: 1 year (required)
Shift availability:
- Day shift (required)
Work Location: In person
Application deadline: 04/09/2023
Reference ID: #RetailAssistant
