Customer Service Advisor (Night Shift) Corby, Northamptonshire, East Midlands, England
Job description
Tomorrow is our home.
Find out how easily you can achieve at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, our focus truly is on innovation. And that doesn't just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
Customer Service Advisor
Corby / Full time / Fixed Night Shift / £27,600.00 per annum (Pro rata'd for part time)
Your responsibilities
You will be responsible for delivering outstanding customer service through handling customer enquiries via inbound telephone calls for the service we offer.
Initially this will be booking engineer visits with the view of adding additional service skills of the below in the near future:
- Identifying spare parts and accessories
- Providing and assisting with troubleshooting and ongoing maintenance of an appliance
- You will ensure that telephone calls are handled promptly, efficiently and meet our Call and Quality Targets. With strong communication skills you will maintain a professional attitude, building and maintaining relationships with internal and external customers in addition to BSH contact centres in other countries. You will also adhere to GDPR legislation and ensure full confidentiality at all times.
Your profile
- A customer service background is required; you will also need to have strong telephone communication skills, be costumer focused and able to demonstrate empathy
- Accuracy, flexibility and the ability to problem solve will be necessary in this role
- The ability to work as an individual whilst contributing to the overall success of the team is paramount
- You will also need to be computer literate, able to work under pressure and be self-motivated
Your benefits
- Competitive salary
- Real Living Wage employer
- Bonus Scheme
- Fixed night shift
- Enhanced holiday entitlement
- Contributory pension scheme
- Employee discount and access to BSH reward website
- Training and Development opportunities
Working hours
Hours available between 10pm-7am. Salary from £27,600.00 (FT). Pro rata'd for part time. £13.85ph
Further information
If you share our values and have the drive and enthusiasm to help us fulfil our vision of significant growth, we would like to meet you. Please click APPLY now to register your interest in this role.
Job Types: Permanent, Full-time
Salary: £27,600.00 per year
Schedule:
- Night shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
